Front Office Assistant

Rocana Hotel; Kuantan; On-site; MYR 18,000 - 30,000; Full time

Job summary

Rocana Hotel in Kuantan, Malaysia seeks a Front Office Assistant to greet guests, handle check-ins/check-outs, manage room status, assist VIP guests, and coordinate with other departments to ensure smooth service. You will work on-site to deliver attentive hospitality and maintain accurate room knowledge and rates.

You will be expected to follow the duty roster, participate in on-the-job training, handle inquiries and complaints professionally, and ensure a welcoming, well-organized front desk

Responsibilities

• To assign rooms according to guest requirements
• To check daily guest arrival and departure list
• To update room status hourly as per the Housekeeping report
• To receive and assist VIP guests in their registration upon check in
• To greet waiting guests during check-in and check-out and offer assistance to avoid any delays
• To arrange guest amenities to be delivered to VIP guests
• To ensure that all group master folios are checked daily for their accuracy
• To ensure attendance at work is per the duty roster and be punctual for arrival at the workstation at least 5 minutes early
• To attend to all on the job training sessions
• To report any irregularities to the FOS / FOE immediately
• To prepare the daily reports accordingly as per the overnight shift requirements and coordinate with another department where required
• To be able to handle guests’ inquiries, requests and complaints in a professional manner
• To be very familiar with the various types of rooms, their locations and the respective rates
• To perform other duties set by the Company or its direct superiors which are not in the job description in emergency circumstances
• To keep all building premises and related working areas in clean and safe condition constantly
• Constantly comply with hotel policies, procedures, rules and regulations
• What can I earn as a Front Office Assistant

Job description

1. To assign rooms according to guest requirements.

2. To check daily guest arrival and departure list.

3. To update room status hourly as per the Housekeeping report.

4. To receive and assist VIP guests in their registration upon check in.

5. To greet waiting guests during check-in and check-out and offer assistance to avoid any delays.

6. To arrange guest amenities to be delivered to VIP guests.

7. To ensure that all group master folios are checked daily for their accuracy.

8. To ensure attendance at work is per the duty roster and be punctual for arrival at the workstation at least 5 minutes early.

9. To attend to all on the job training sessions.

10. To report any irregularities to the FOS / FOE immediately.

11. To prepare the daily reports accordingly as per the overnight shift requirements and coordinate with another department where required.

12. To be able to handle guests’ inquiries, requests and complaints in a professional manner.

13. To be very familiar with the various types of rooms, their locations and the respective rates.

14. To perform other duties set by the Company or its direct superiors which are not in the job description in emergency circumstances.

15. To keep all building premises and related working areas in clean and safe condition constantly.

16. Constantly comply with hotel policies, procedures, rules and regulations.

What can I earn as a Front Office Assistant