Front Office Agent

Genting Malaysia Bhd; Genting Highlands; Remote; MYR 42,000 - 54,000; Full time

Job summary

RWMS First World Hotels & Resorts Sdn Bhd is seeking a Front Office Agent at Genting Highlands. You will handle check-in/out, input guest data into the GHPMS, manage billing, and assist with reservations for dining, transport, and entertainment.

The role requires strong English and Bahasa Malaysia communication, a pleasant personality, and knowledge of additional Chinese dialects is a plus. Minimum SPM with diploma/certificate in hotel management preferred.

Qualifications

• Minimum SPM; Diploma/Certificate in Hotel Management preferred.
• Ability to converse in English and Bahasa Malaysia.
• Pleasant personality; knowledge of Chinese dialects is a plus.

Responsibilities

• Handle check-in and check-out transactions.
• Enter guest data in GHPMS.
• Compute bills, collect payment, and provide change.
• Make and confirm reservations (restaurant, transport, entertainment).
• Post charges to guest folio (room, food, liquor, telephone).

Skills

Front desk operations

Cash handling

Reservation management

English & Bahasa Malaysia

Education

SPM or equivalent

Diploma / Certificate in Hotel Management

Tools

GHPMS

Job description

Front Office Agent# Careers## Front Office AgentApply: Genting Highlands: Full time: Posted Today: End Date: November 17, 2026 (5 days left to apply): JR149**Company:**RWMS First World Hotels & Resorts Sdn Bhd**Opportunities are endless and there's always something new to explore and learn with every step of your journey at Genting Group****Job Description**• To handle check-in and check-out transaction• To key in customer date in GHPMS• Computes bill, collects payment, and makes change for guests• Makes and confirms reservations• Posts charges such as room, food, liquor, or telephone, to guest folio• Makes restaurant, transportation, or entertainment reservations for guests **Job Requirement**• Minimum SPM, preferable those who possess Diploma / Certificate in Hotel Management• Height: 160cm for male and 157cm for female• Ability to converse in English and Bahasa Malaysia• Pleasant personality• Knowledge in Chinese dialects will be an added advantage