Guest Services Pro – Front Desk & Reservations

Genting Malaysia Bhd; Genting Highlands; Remoto; MYR 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

RWMS First World Hotels & Resorts Sdn Bhd is seeking a Front Office Agent at Genting Highlands. You will handle check-in/out, input guest data into the GHPMS, manage billing, and assist with reservations for dining, transport, and entertainment.

The role requires strong English and Bahasa Malaysia communication, a pleasant personality, and knowledge of additional Chinese dialects is a plus. Minimum SPM with diploma/certificate in hotel management preferred.

Competenze

• Minimum SPM; Diploma/Certificate in Hotel Management preferred.
• Ability to converse in English and Bahasa Malaysia.
• Pleasant personality; knowledge of Chinese dialects is a plus.

Mansioni

• Handle check-in and check-out transactions.
• Enter guest data in GHPMS.
• Compute bills, collect payment, and provide change.
• Make and confirm reservations (restaurant, transport, entertainment).
• Post charges to guest folio (room, food, liquor, telephone).

Conoscenze

Front desk operations

Cash handling

Reservation management

English & Bahasa Malaysia

Formazione

SPM or equivalent

Diploma / Certificate in Hotel Management

Strumenti

GHPMS

Descrizione del lavoro

RWMS First World Hotels & Resorts Sdn Bhd is seeking a Front Office Agent at Genting Highlands. You will handle check-in/out, input guest data into the GHPMS, manage billing, and assist with reservations for dining, transport, and entertainment.

The role requires strong English and Bahasa Malaysia communication, a pleasant personality, and knowledge of additional Chinese dialects is a plus. Minimum SPM with diploma/certificate in hotel management preferred.