Guest Service Manager

Genting Malaysia Bhd; Genting Highlands; Remote; MYR 67,000 - 100,000; Full time

Job summary

Genting Malaysia Berhad at Genting Highlands invites applications for the role of Guest Service Manager. The ideal candidate holds a Certificate/Diploma in Hospitality Management or Hotel Catering with hands-on experience in front office leadership.

Alternate option is SPM with at least 6 years in hospitality, including 2 years as Front Office Duty Manager. Strong people skills, communication, and computer literacy are essential to coordinating guest services across our premium resort.

Qualifications

• Certificate/ Diploma in Hospitality Management or Hotel Catering required.
• Alternatively, SPM with minimum 6 years' hospitality experience including 2 years as Front Office Duty Manager.
• Strong interpersonal and communication skills are essential.
• Good working knowledge of computer software applications.
• Demonstrated leadership and organizing abilities.

Skills

Interpersonal skills

Communication skills

Leadership

Organizational skills

Computer literacy

Education

Certificate/Diploma in Hospitality Management/Hotel Catering

SPM holder with minimum 6 years experience (incl. Front Office Duty Manager)

Tools

Computer software knowledge

Job description

Guest Service Manager# Careers## Guest Service ManagerApply: Genting Highlands: Full time: Posted Today: End Date: November 20, 2026 (6 days left to apply): JR195**Company:**RWB Genting Malaysia Berhad**Opportunities are endless and there's always something new to explore and learn with every step of your journey at Genting Group**Job Description • Certificate/ Diploma in Hospitality Management/ Hotel Catering with 5 years' experience inclusive of 2 year experience as Front Office Duty Manager OR• SPM holder with minimum 6 years experience inclusive of 2 years experience as Front Office Duty Manager• Excellent interpersonal and communication skills (both written and spoken)• Good working knowledge of computer software applications• Strong leadership and organizing skills### About UsFounded in 1965, the Genting Group is today a world-class conglomerate with core interests in leisure and hospitality, oil palm plantations, power generation, oil and gas, property development, life sciences and biotechnology activities and operations spanning across Malaysia, Singapore, Indonesia, India, China, the United States of America, the Bahamas, the United Kingdom and Egypt.In 2025, the group celebrated its Diamond Jubilee, a significant milestone which underscored its achievements, strength and enduring legacy as a global tourism and entertainment hub with world-class attractions and award-winning properties. As the company looks to the future, it remains steadfast and committed to driving innovation, operational excellence and environmental stewardship while empowering local communities to create lasting value and a more sustainable tomorrow.