Front Office Coordinator: Guest Experience & Admin

Hilton; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

Hilton in Kuala Lumpur is seeking a proactive Front Office Secretary to support executives, coordinate VIP experiences, and manage pivotal administrative tasks that ensure smooth daily operations across hotel departments.

The role emphasizes exceptional communication, discretion, and organizational skills, with opportunities to contribute to guest satisfaction, events, and cross-department coordination in a fast-paced hospitality environment.

Qualifications

• Exceptional interpersonal and communication skills, both written and verbal.
• Proven experience in an administrative or secretarial role is preferred.
• Strong time management skills with the ability to prioritize and follow directions effectively.
• Confident in handling confidential information with discretion and professionalism.
• Well-organized with strong administrative and coordination abilities.
• A proactive, detail-oriented team player who thrives in a fast-paced environment.

Responsibilities

• Executive Support & Scheduling: Manage calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.
• VIP & Event Coordination: Organize VIP welcome cards, amenities, and thoughtful touches like gift vouchers to enhance guest experiences and support hotel promotions.
• Administrative Excellence: Prepare reports, presentations, and meeting minutes with accuracy and confidentiality, supporting effective decision-making.
• Quality & Service Improvement: Monitor guest satisfaction metrics and loyalty surveys, actively seeking feedback to drive continuous service enhancements.
• Operational Support: Maintain proper handling of office equipment, report issues via HotSOS, and ensure smooth internal communication across departments.

Skills

Administrative support

Secretarial experience

Communication skills

Discretion

Time management

Job description

Hilton in Kuala Lumpur is seeking a proactive Front Office Secretary to support executives, coordinate VIP experiences, and manage pivotal administrative tasks that ensure smooth daily operations across hotel departments.

The role emphasizes exceptional communication, discretion, and organizational skills, with opportunities to contribute to guest satisfaction, events, and cross-department coordination in a fast-paced hospitality environment.