Front Desk/Receptionist

THAI ODYSSEY MANAGEMENT SERVICES SDN BHD; Malacca City; On-site; MYR 22,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Quarterly performance reward

Yearly salary increment

OT and public holiday pay

On-the-job training

Annual leave and medical entitlement

Career growth

Job summary

THAI ODYSSEY MANAGEMENT SERVICES SDN BHD is seeking a Front Desk/Receptionist to professionally handle calls, walk-ins, and scheduling for massage therapists. You will promote massage packages and manage bookings, while ensuring a clean, organized front desk and accurate cash/stock records.

The role requires a cheerful, customer-focused individual with good English and Malay, able to work shifts, including weekends and public holidays. Training and growth opportunities are offered.

Qualifications

• Minimum 18 years old.
• Able to work 5 days a week including weekends and public holidays (weekdays off).
• Able to work on shift basis.
• Work experience as Front Desk, Receptionist, Beautician or similar role is an added advantage.
• Strong interpersonal and communication skills in English and Malay.
• Professional and pleasant personality.
• Good customer service attitude.
• Good organization and time management.

Responsibilities

• Handle incoming and outgoing calls and walk-in customers professionally.
• To schedule therapist massage sequence and therapist working schedule.
• Arrange customers booking.
• To promote massage packages and products to customers in order to generate sales and achieve the sales target.
• Handle customer complaint with care and professional manner.
• To maintain cleanliness of front desk counter and outlets.
• Handle outlet’s administration tasks.
• Handle cash, sales transactions and ensure accurate daily sales record.
• Responsible for stocks inventory and accurate stocks record.
• Undertake any other duties as may be required from time to time.

Skills

Customer service

Communication

English

Malay

Front desk

Reception

Job description

Handle incoming and outgoing call and walk in customers professionally.

To schedule therapist massage sequence and therapist working schedule.

Arrange customers booking.

To promote massage packages and products to customers in order to generate sales and achieve the sales target.

Handle customer complaint with care and professional manner.

To maintain cleanliness of front desk counter and outlets.

Handle outlet’s administration tasks.

Handle cash, sales transactions and ensure accurate daily sales record.

Responsible for stocks inventory and accurate stocks record.

Undertake any other duties as may be required from time to time.

JOB REQUIREMENTS :

Minimum 18 years old.

Able to work 5 days a week including weekends and public holidays (weekdays off).

Able to work on shift basis.

Work experience as Front Desk, Receptionist, Beautician or similar role is an added advantage.

Strong interpersonal and communication skills in English and Malay.

Professional and pleasant personality.

Good customer service attitude.

Good organization and time management.

BENEFITS:

Competitive salary package.

Quarterly performance reward.

Yearly salary increment.

Overtime and public holiday pay.

On the job training.

Annual leave, public holiday and medical entitlement.

Career growth and other employee benefits.

Thai Odyssey is an award-winning Malaysia’s leading authentic Thai massage chain that provides the finest luxury spa experience made affordable and offers great convenience with over 60 outlets strategically located nationwide.

Our team is made up of professionals, highly-skilled therapists and friendly front desk personnel, and we strive to provide first-class services to our customers with the authenticity of Thai heritage when one enters into our premises and be filled with the warmest hospitality. Our products are carefully sourced, using the finest blends of natural ingredients which benefit one's body and mind, while encouraging community and environmental sustainability.

Thai Odyssey is an award-winning Malaysia’s leading authentic Thai massage chain that provides the finest luxury spa experience made affordable and offers great convenience with over 60 outlets strategically located nationwide.

Our team is made up of professionals, highly-skilled therapists and friendly front desk personnel, and we strive to provide first-class services to our customers with the authenticity of Thai heritage when one enters into our premises and be filled with the warmest hospitality. Our products are carefully sourced, using the finest blends of natural ingredients which benefit one's body and mind, while encouraging community and environmental sustainability.

Perks and benefits Medical Miscellaneous allowance Dental Parking Staff Free/Discounted Massage / Staff Purchase

What can I earn as a Front Desk Receptionist