Front Desk Assistant / Receptionist – V SPA Miri

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD; Miri; On-site; MYR 25,000 - 30,000; Full time

Benefits offered by this job

Training provided

Full-time opportunities

Supportive working environment

Job summary

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD in Miri is seeking a Front Desk Assistant / Receptionist to greet customers and support daily spa operations. You will handle bookings, answer inquiries, process payments and maintain a welcoming reception area.

The role requires multilingual communication (Chinese, English, Bahasa Malaysia) and a willingness to work on shifts, weekends and public holidays. Training is provided and full-time opportunities are available.

Qualifications

• Fresh graduates and candidates without spa experience are welcome to apply. Training will be provided.
• Able to communicate in Chinese, English and Bahasa Malaysia, both spoken and written.
• Previous experience in customer service, receptionist, retail, beauty or spa industry is an advantage.

Responsibilities

• Welcome and assist customers in a friendly and professional manner
• Handle customer enquiries through walk-in, phone, WhatsApp and social media
• Manage appointments, bookings and treatment schedules
• Recommend suitable spa treatments and services based on customers' needs
• Coordinate with therapists and the operation team to ensure smooth customer flow
• Handle payments and basic front desk records
• Follow up on customer enquiries, requests and feedback
• Maintain a clean, organised and professional front desk environment
• Assist with other daily front desk and customer service duties

Skills

Customer service

Communication

Organized

Teamwork

Shift work

Basic computer skills

Job description

Front Desk Assistant / Receptionist - V SPA Miri

V SPA REFLEXOLOGY & HEALTH ESTABLISHMENT SDN BHD View all jobs

As the first point of contact for our customers, you will be responsible for providing a welcoming experience while supporting the daily operations of the spa.

Key responsibilities

Welcome and assist customers in a friendly and professional manner

Handle customer enquiries through walk-in, phone, WhatsApp and social media

Manage appointments, bookings and treatment schedules

Recommend suitable spa treatments and services based on customers' needs

Coordinate with therapists and the operation team to ensure smooth customer flow

Handle payments and basic front desk records

Follow up on customer enquiries, requests and feedback

Maintain a clean, organised and professional front desk environment

Assist with other daily front desk and customer service duties

About you

Able to communicate in Chinese, English and Bahasa Malaysia, both spoken and written

Friendly and comfortable communicating with customers

Good customer service and communication skills

Responsible, organised and willing to learn

Basic computer and smartphone skills

Able to work independently as well as within a team

Willing to work shift hours, weekends and public holidays

Previous experience in customer service, receptionist, retail, beauty or spa industry is an advantage

Fresh graduates and candidates without spa experience are welcome to apply - training will be provided

About us

We are V SPA, looking for a friendly, responsible and service-oriented Front Desk Assistant to join our team.

Monthly income from RM2,500 and above

Training provided

Full-time opportunities

Supportive working environment

Opportunity to learn about spa operations, customer service and treatment knowledge