Front Desk - Receptionist

Reka Hotel; Genting Highlands; On-site; MYR 11,000 - 22,000; Part time

Job summary

Reka Hotel in Genting Highlands, Malaysia, is seeking a friendly Part-time Front Desk Associate to warmly welcome guests, handle reservations, check-in and check-out, and provide information on rooms and amenities.

You will maintain accurate records, respond to inquiries and complaints, and collaborate with housekeeping to ensure clean, well-furnished rooms. Opportunities for promotion exist.

Responsibilities

• Welcome and greet guests with a smile upon guests’ arrival
• Attend to customer/guest’s enquiry about our hotel, available rooms, rates and amenities etc.
• Manage online and phone reservations
• Register and perform check-in for guests and ensure proper room allocation
• Ensure and maintain clear and accurate records such as guest information and room booking
• Verify accounts and charges with guests and process payment during check-out
• Maintain updated records of bookings and payments
• Respond to clients’ enquiries and complaints in a timely and professional manner
• Upsell additional facilities and services, when appropriate
• Maintain a neat and orderly front desk and reception area
• Complete and maintain any incident reports, daily activities reports or other reports requested by the management.
• Work closely with Housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Any other duties as and when assigned from time to time by the superior/management.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Welcome and greet guests with a smile upon guests’ arrival
• Attend to customer/guest’s enquiry about our hotel, available rooms, rates and amenities etc.
• Manage online and phone reservations
• Register and perform check-in for guests and ensure proper room allocation
• Ensure and maintain clear and accurate records such as guest information and room booking
• Verify accounts and charges with guests and process payment during check-out
• Maintain updated records of bookings and payments
• Respond to clients’ enquiries and complaints in a timely and professional manner
• Upsell additional facilities and services, when appropriate
• Maintain a neat and orderly front desk and reception area
• Complete and maintain any incident reports, daily activities reports or other reports requested by the management.
• Work closely with Housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Any other duties as and when assigned from time to time by the superior/management.

Job Type: Part-time

• Opportunities for promotion

Ability to commute/relocate:

• Genting Highlands: Reliably commute or planning to relocate before starting work (Required)