FRONT OFFICE AGENT

Resorts World Genting; Genting Highlands; On-site; MYR 40,000 - 78,000; Full time

Job summary

Resorts World Genting in Genting Highlands, Pahang, seeks a Room Division Supervisor to oversee guest services across the hotel’s front office and related areas.

You will handle check-in and room assignments, coordinate with other departments, and ensure high-quality service while adhering to cash handling and safety procedures.

Qualifications

• Experience in hotel front office operations preferred.
• Familiar with check-in/check-out procedures and cash handling.
• Knowledge of hotel rate plans and guest services.

Responsibilities

• Handle check-in process, registration and room assignment, accommodating special requests whenever possible and assist in pre-registration and blocking of reservation when necessary.
• Handle guest information and take responsibilities in guest complaints and follow through.
• Issue Deposit/Credit Voucher / Deposit/Credit print slip upon collection of cash from guest and post to the system accordingly.
• All passover cash must be recorded on pass over logbook and acknowledge after cash count.
• All shortages of cash must be paid immediately and excess of cash is to hand over to Guest Service Manager.
• Be part of an exciting history-in-the-making, help shape the future with us.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Resorts World Genting – Genting Highlands, Pahang

GentingMalaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

REPORTS TO:

Room Division Supervisor

(In the absence of Room Division Supervisor, he/she will report to the Guest Service Manager.)

BASIC FUNCTION:

To assist guests efficiently, courteously and professionally in all room division related function. To maintain Quality Standard of Service, hospitality, and promote team work at all times.
Maintain cleanliness in hotel premises and adhere to the OSHA standard and Emergency Procedure.

SPECIFIC DUTIES AND RESPONSIBILITIES

To handle check-in process, registration and room assignment, accommodating special requests whenever possible and assist in pre-registration and blocking of reservation when necessary.

Handle guest information and take responsibilities in guest complaints and follow through.

Handle issuance of safe deposit boxes and cash deposit collection in accordance with handling of cash transaction.

To issue Deposit/Credit Voucher / Deposit/Credit print slip upon collection of cash from guest and post to the system accordingly.

All passover cash must be recorded on pass over logbook and acknowledge after cash count.

All shortage of cash must be paid immediately and excess of cash is to hand over to Guest Service Manager.

Have good knowledge of:

Accounting standard procedure and to report to superior for any dispute

Hotel rate, packages, discount and apply when necessary

Operating procedure of all related Management systems

Various types of rooms available, respective floors and layout

Hotel facilities and resort facilities

Reservation procedure and Uniform Services

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.

Job Segment:Hotel Reception, Hospitality