Front Desk & Member Experience Specialist

WORQ; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

WORQ is seeking a friendly and reliable Front Desk/Office Administrator to greet members and guests, handle inquiries, and support daily coworking operations in Kuala Lumpur. The role blends hospitality, office administration, and customer service to maintain a professional and welcoming environment for our members.

You will manage visitor check-ins, mail, deliveries, and coordinate with teams for events and spaces. Fluent English is required; Mandarin/Malay is a plus.

Qualifications

• Friendly, reliable and customer-focused.
• Detail-oriented with strong administrative and organizational skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for members and guests, providing a warm and professional welcome.
• Handle calls, walk-ins and emails with efficiency and friendliness.
• Manage visitor check-ins, mail and deliveries.
• Learn members’ names and preferences to deliver a personalized experience.
• Support daily workspace operations, including meeting rooms and upkeep.
• Maintain compliance with workplace health and safety standards.
• Assist with member onboarding/offboarding and billing follow-ups.
• Collaborate with Outlet and Community teammates to ensure smooth operations.

Skills

Front desk operations

Customer service

Administrative skills

Multitasking

Team player

Fluent English

Job description

WORQ is seeking a friendly and reliable Front Desk/Office Administrator to greet members and guests, handle inquiries, and support daily coworking operations in Kuala Lumpur. The role blends hospitality, office administration, and customer service to maintain a professional and welcoming environment for our members.

You will manage visitor check-ins, mail, deliveries, and coordinate with teams for events and spaces. Fluent English is required; Mandarin/Malay is a plus.