Front Desk Manager

Synergy Dining Group Sdn Bhd; Subang Jaya; On-site; MYR 42,000 - 72,000; Full time

Job summary

Synergy Dining Group Sdn Bhd is seeking a Front Desk Manager to lead the front-of-house team and deliver exceptional dining experiences in a fast-growing Malaysian F&B group.

You will supervise daily FOH operations, manage reservations, and ensure high service standards. The role requires leadership, strong customer service, and the ability to work weekends and holidays. Join a dynamic team as the company expands across multiple brands and locations.

Qualifications

• Minimum 2 years of F&B experience, preferably in a supervisory/management role.
• Strong leadership and people-management skills.
• Good knowledge of restaurant operations and customer service.

Responsibilities

• Lead and supervise daily front-of-house operations.
• Welcome, seat, and engage guests while ensuring a warm and professional experience.
• Manage reservations, guest flow, table allocation, and customer enquiries.
• Handle customer feedback and complaints effectively.
• Recruit, train, coach, schedule, and evaluate FOH team members.
• Ensure service standards, dining etiquette, hygiene, and SOP compliance.
• Coordinate with BOH team for smooth operations and performance monitoring.
• Support promotions, manpower planning, and cost control.

Skills

Leadership

People management

Customer service

Communication

Problem solving

Conflict resolution

Budgeting basics

Shift scheduling

Job description

More Than Hotpot — We’re Serving Careers with Purpose

Since 2019, Synergy Dining Group has grown into a fast-growing Malaysian F&B group with 5 brands and 11 outlets, specializing in Sichuan hotpot, halal-certified hotpot, and modern Sichuan street food.

As we continue to expand, we're looking for a passionate Front Desk Manager to lead our front-of-house team and create exceptional dining experiences for every guest.

What You'll Do

Lead and supervise daily front-of-house operations.

Welcome, seat, and engage guests while ensuring a warm and professional experience.

Manage reservations, guest flow, table allocation, and customer enquiries.

Handle customer feedback and complaints effectively.

Recruit, train, coach, schedule, and evaluate FOH team members.

Ensure excellent service standards, dining etiquette, hygiene, and SOP compliance.

Coordinate closely with the BOH team to ensure smooth restaurant operations.

Monitor outlet performance, including customer traffic, table turnover, and average spending.

Support promotions, manpower planning, cost control, stock counts, and operational reporting.

Build a positive, disciplined, and high-performing service team.

What We're Looking For

Minimum 2 years of F&B experience, preferably in a supervisory/management role.

Strong leadership and people-management skills.

Good knowledge of restaurant operations and customer service.

Experience in reservations, guest flow, and front-of-house management.

Good communication, problem-solving, and conflict-resolution skills.

Basic understanding of budgeting, payroll, and cost control.

Responsible, proactive, resilient, and service-oriented.

Comfortable working shifts, weekends, and public holidays.

Why Join Us?

Be part of a fast-growing Malaysian F&B group

Opportunity to develop your leadership and restaurant management skills

Work with a passionate and dynamic team

Grow your career as we expand into new concepts and locations

More Than Hotpot — We’re Serving Careers with Purpose

About Synergy Dining Group

Founded in 2019, Synergy Dining Group Sdn Bhd is a well-established and fast-growing F&B group based in Malaysia. We currently operate 5 distinct brands across 11 outlets, specializing in authentic Sichuan hotpot, halal-certified hotpot, and modern Sichuan Street food — with exciting new dining concepts on the way to reach even more customers.

Backed by a strong team and a clear mission, we continue to grow our presence across Malaysia — delivering high-quality cuisine, memorable dining experiences and innovative F&B concepts.

We welcome talents from all backgrounds to be part of our journey.

About Synergy Dining Group

More Than Hotpot — We’re Serving Careers with Purpose

Founded in 2019, Synergy Dining Group Sdn Bhd is a well-established and fast-growing F&B group based in Malaysia. We currently operate 5 distinct brands across 11 outlets, specializing in authentic Sichuan hotpot, halal-certified hotpot, and modern Sichuan Street food — with exciting new dining concepts on the way to reach even more customers.

Backed by a strong team and a clear mission, we continue to grow our presence across Malaysia — delivering high-quality cuisine, memorable dining experiences and innovative F&B concepts.

We welcome talents from all backgrounds to be part of our journey.