Front Desk Host: Warm Welcome & Seamless Stays

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 12,000 - 18,000; Full time

Job summary

Be the face of our hotel as a Receptionist, delivering warm, personalized service that reflects Alila’s values of connection, authenticity, and contemporary hospitality. You will welcome guests, assist with arrivals and departures, and contribute to a memorable stay with thoughtful, guest‑focused service.

We welcome fresh graduates and those with Front Office/Guest Services experience. Proficiency in English is essential; additional languages are a plus.

Qualifications

• Experience in Front Office or Guest Services is advantageous.
• Fresh graduates are welcome to apply.
• Fluent in English; other languages are a plus.
• Friendly, approachable and guest-focused with a strong sense of responsibility.
• Team player who thrives in a dynamic environment and enjoys engaging with people.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner, ensuring they feel at home from arrival.
• Manage check-in and check-out procedures, ensuring accuracy in guest records, billing and room assignments.
• Assist guests with inquiries, requests and directions, offering knowledgeable recommendations.
• Maintain a polished appearance in line with grooming standards.
• Promote the hotel’s facilities, services and ongoing offers to enhance guest experiences.
• Support the team by being adaptable and willing to assist in other areas when required.

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Front Office

Hourly/Entry Level Employee

Full-time

Summary

Be the face of our hotel and the first warm welcome our guests receive. As a Receptionist, you’ll create meaningful first impressions, ensure seamless arrivals and departures, and deliver thoughtful, personalized service that reflects Alila’s values of connection, authenticity, and contemporary hospitality.

Key Responsibilities

• Greet and welcome all guests in a friendly and professional manner, ensuring they feel at home from the moment they arrive.
• Manage check-in and check-out procedures efficiently, ensuring accuracy in guest records, billing, and room assignments.
• Assist guests with inquiries, requests, and directions, providing knowledgeable recommendations and thoughtful support.
• Maintain a professional and polished appearance at all times, in line with hotel grooming standards.
• Promote the hotel’s facilities, services, and ongoing offers to enhance guest experiences.
• Support your team by being adaptable and willing to assist in other areas when required.

Qualifications

What We’re Looking For

• Previous experience in a Front Office, Guest Services, or similar role in a hotel or hospitality environment is an advantage.
• Fresh graduates are welcome to apply.
• Proficient in spoken and written English; additional languages are an advantage.
• Friendly, approachable, and guest-focused personality with a strong sense of responsibility.
• A team player who thrives in a dynamic environment and enjoys engaging with people.
• Flexibility to work on shifts, weekends, and public holidays.

Hyatt Place Madison/Downtown | Madison , WI , US

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