Reservations Supervisor & Guest Experience Leader

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Hyatt Hotels Corporation in Kuala Lumpur seeks an Reservations Administrator to manage guest inquiries, bookings, and reservation changes with courtesy and speed.

You will help maximize room sales and guest satisfaction while supporting the reservations team and ensuring accurate use of Opera PMS.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 2-3 years in hotel reservations; 1 year in supervision.
• Strong knowledge of hotel PMS (Opera or similar).
• Excellent communication, interpersonal and leadership skills.
• High attention to detail and organizational ability.
• Strong problem solving and customer service skills.
• English proficiency; other languages an advantage.

Responsibilities

• Handle guest inquiries, booking requests and reservation modifications efficiently and courteously.
• Contribute to maximizing room sales and guest satisfaction.
• Support team with reservations and supervise junior staff where applicable.

Skills

Excellent communication

Leadership

Interpersonal skills

Attention to detail

Problem solving

Customer service

Multilingual ability

Education

Diploma or degree in Hospitality Management

Tools

OPERA PMS

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Administrative

Administrative

Full-time

Local

Summary

You will be responsible for handling all guest inquiries, booking requests, and reservation modifications efficiently and courteously. This role ensures a smooth reservation experience while maximizing room sales and contributing to guest satisfaction.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2-3 years of experience in hotel reservations, with at least 1 year in a supervisory role.
• Strong knowledge of hotel PMS (e.g., Opera or similar).
• Excellent communication, interpersonal, and leadership skills.
• High attention to detail and organizational ability.
• Strong problem-solving and customer service skills.
• Proficiency in English and other languages (optional but an advantage).

Hyatt Regency Portland Convention Center | Portland , Oregon , US

Our family is always growing. Want to be in the know?