Assistant Sales Manager - Hyatt House Kuala Lumpur

Park Hyatt Aviara; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Fun and exciting work environment

Intensive training with personalized学习

Coaching and mentoring

Exposure to multitasking tasks

Leadership programs participation

Hyatt programs and initiatives

Job summary

Hyatt House in Southeast Asia is seeking an experienced Assistant Sales Manager to lead event and corporate sales initiatives. Reporting to the Director of Sales, you will negotiate with clients, coordinate events, and drive revenue while collaborating with multiple hotel departments to deliver exceptional service.

The role requires a proactive, business-savvy professional with strong communication and multitasking skills, capable of managing priorities in a fast-paced hospitality environment

Qualifications

• Certificate or higher in Hospitality and Tourism Management, Marketing or any related field.
• Minimum 2 years of work experience in event, sales and marketing.
• Strong English language skills; local language may be required.

Responsibilities

• Coordinate corporate events with clients and internal teams.
• Drive revenue and contribute to the growth of the hotel sales.
• Work closely with Corporate Sales Team to secure accounts.
• Prepare and maintain accurate Sales reports and quotations.
• Liaise with operations to ensure guest expectations are met.
• Conduct telemarketing and direct sales to identify new accounts.
• Maintain relationships with clients and prospects to expand distribution.

Skills

Negotiation

Sales skills

Event coordination

Relationship building

Multi-tasking

Education

Certificate or higher in Hospitality/ Tourism Management or Marketing

Job description

Close Inclusive Collection Job Postings Notification

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

Administrative

Professional Staff/Corporate

Full-time

Local

Summary

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

We are currently looking for an experienced Assistant Sales Manager to join us in this exciting journey with the first Hyatt House in South East Asia.

This position reports directly to the Director of Sales.

An individual with an entrepreneurial spirit and a prominent member within the industry, you will be confident and driven in your approach. You are business savvy and are known for your ability to communicate and negotiate at all levels, are detail orientated and must be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment and be constantly hands on and ready to lend expertise within other departments of the hotel.

Hyatt House hotels and Hyatt Place hotels are part of the fastest growing segments within Hyatt in Asia Pacific. This is an exciting opportunity for a performance driven individual who wants to develop their career with Hyatt Hotels.

What we offer:

• Fun and exciting work environment
• Intensive training in area of specialization with customized personal learning plan
• Coaching and mentoring
• Exposure to various multitasking tasks
• Opportunity to participate in various leadership programs
• Participation in Hyatt’s programs and initiatives

Qualifications

Key Qualifications & Duties:

Education: Certificate or Higher Education Levels in Hospitality and Tourism Management, Marketing or any major related field, Minimum 2 years work experience in event, sales & marketing

Language Skills: A good working knowledge of English Language/ Proficiency in local language may be required

Experience: Relevant work experience in hotel operations is an advantage

Strong interpersonal communication skills, negotiation skill, sales and upselling tactical skills

Ability to do multi-tasking

Desire to drive revenue and committed to the growth of the hotel

Pleasant personality

Working closely with Corporate Sales Team

Liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.

Optimize and expand distribution partnerships

Challenge and influence the Hotel to improve service level and operational standards

Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

Establishes an efficient trace File to ensure that all business booked is properly tracked.

Assists in consolidating and preparing Sales report.

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.

Be aware of community, business, political and social factors that may affect the hotel’s financial performance.

Carefully plans Sales Calls into defined objectives.

Follows up sales leads to identify prospect.

Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.

Professionally conducts routine telemarketing activities to identify new accounts.

Handles all business and leisure groups and provides excellent services to meeting planner and meeting guests.

Entertains and conducts hotel inspections to clients whenever required.

Ensures to achieve or exceed the monthly and yearly target of room sales assigned by DOS.

Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.

Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.

Assists the Director of Sales to follow up on all matters in the absence of the Director of Sales

Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Exercises responsible behavior at all times and positively representing the hotel team and Hyatt International.

Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.

Attends and contributes to all training sessions and meetings as required.

Carry out all/reasonable duties/task as assigned by the Director of Sales that are within the parameters of Hyatt’s Values and Purpose.

Candidates who are shortlisted will be contacted for the next phase of the recruitment process

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

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