Front Desk Guest Experience Specialist

Meliá Hotels International; Putrajaya; On-site; MYR 33,000 - 61,000; Full time

Job summary

Melia Hotels International S.A.(Meliá) is seeking a Front Desk professional to manage reception, check-in/out, and room changes for INNSiDE by Melia properties. You will greet guests warmly, use guest names, and ensure data accuracy in the reservation system.

The role requires strong communication skills, English fluency, and knowledge of Microsoft Office and Opera PMS. Training in Front Office and room division is preferred, with a focus on delivering exceptional guest experiences.

Qualifications

• Front Office knowledge and experience with hotel front desk procedures and guest interactions.
• Proficiency in using computer systems for check-in/check-out, reservations and guest data entry.
• Professional training in Room Division/Front Office

Responsibilities

• Greets all guests in a friendly manner and assists with check-in/check-out and room changes.
• Maintains cashier float and prepares accurate daily financial reports.
• Assists with currency exchange and guest inquiries; handles guest complaints when needed.
• Maintains knowledge of reservations procedures, telex/e-mail literacy, and availability sources in the PMS.
• Works to ensure front desk area remains clean, organized, and aligned with brand standards for INNSiDE by Melia.

Skills

Guest service

Communication

Cash handling

Problem solving

Education

High School or Vocational Certificate in Hotel Management/Hospitality & Tourism

Tools

Microsoft Office

Opera PMS System

Job description

Melia Hotels International S.A.(Meliá) is seeking a Front Desk professional to manage reception, check-in/out, and room changes for INNSiDE by Melia properties. You will greet guests warmly, use guest names, and ensure data accuracy in the reservation system.

The role requires strong communication skills, English fluency, and knowledge of Microsoft Office and Opera PMS. Training in Front Office and room division is preferred, with a focus on delivering exceptional guest experiences.