Guest Services Specialist — Front Desk & Concierge

CHM Hotels; Ipoh; On-site; MYR 28,000 - 45,000; Full time

Job summary

Jora Malaysia in Ipoh is seeking a friendly front desk professional to warmly welcome guests, manage check‑in and check‑out procedures, handle inquiries, and provide accurate information about hotel facilities and local attractions.

You will use the Opera system to handle reservations, cancellations, and room allocations, collaborate with housekeeping and maintenance, and maintain a high standard of grooming and professionalism while working shifts, weekends, and public holidays.

Qualifications

• Minimum SPM / Diploma in Hospitality, Tourism, or related field (preferred).
• Previous experience in a customer service or hospitality role is an advantage.
• Strong communication skills in English and Bahasa Malaysia (Mandarin is an added advantage).
• Pleasant personality with good interpersonal skills.
• Able to work in a fast-paced environment and handle pressure.
• Willing to work on shifts, weekends, and public holidays.
• Computer literate and familiar with hotel reservation systems (preferred).
• Knowledge in Opera System would be an added advantage.

Responsibilities

• Welcome guests warmly upon arrival and assist with check-in and check-out procedures
• Handle guest inquiries, complaints, and requests professionally and efficiently
• Provide accurate information about hotel facilities, services, and local attractions
• Manage reservations, cancellations, and room allocations using the Opera system
• Answer phone calls, emails, and messages promptly and courteously
• Work closely with housekeeping and maintenance teams to ensure rooms and facilities are ready for guests
• Maintain a high level of personal grooming and professional appearance
• Uphold hotel policies, security, and safety standards

Job description

Jora Malaysia in Ipoh is seeking a friendly front desk professional to warmly welcome guests, manage check‑in and check‑out procedures, handle inquiries, and provide accurate information about hotel facilities and local attractions.

You will use the Opera system to handle reservations, cancellations, and room allocations, collaborate with housekeeping and maintenance, and maintain a high standard of grooming and professionalism while working shifts, weekends, and public holidays.