FRONT DESK /CUSTOMER SERVICE ASSISTANT

Nawawi Tie Leung Property Consultants Sdn. Bhd.; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Job summary

Nawawi Tie Leung Property Consultants Sdn. Bhd. is seeking a front desk/customer service associate to greet visitors, provide information, and handle inquiries at the heritage site’s front desk and ticketing counter.

You will manage admissions queries, daily cashiering, and assist with administrative tasks while ensuring a welcoming atmosphere for all guests. Weekend and public holiday availability is required, with opportunities to learn and grow within the team.

Qualifications

• Good communication and interpersonal skills.
• Friendly, presentable and customer-oriented.
• Basic computer knowledge (Microsoft Office and email).
• Able to work on weekends and public holidays.
• Able to work independently and as part of a team.
• Punctual, responsible and willing to learn.
• Candidates with customer service, front desk, retail, hospitality, or ticketing experience will have an added advantage.
• Immediate availability or short notice candidates will be an added advantage.

Responsibilities

• Attend to walk-in visitors and provide friendly customer service at the front desk and ticketing counter.
• Handle admission enquiries and daily cashiering duties.
• Provide information and assistance to visitors regarding the heritage building, facilities, events, and attractions.
• Ensure smooth crowd flow and maintain a welcoming environment for visitors.
• Handle phone calls, WhatsApp enquiries, and email correspondence professionally.
• Assist with basic administrative and reporting duties, including daily sales records and visitor reports.
• Coordinate with internal departments and site personnel when necessary.
• Ensure cleanliness and proper arrangement of the front desk and visitor area.
• Assist in handling visitor complaints and feedback in a professional manner.
• Perform other duties assigned by the Management from time to time.

Skills

Customer service

Front desk operations

Communication skills

Teamwork

Punctuality

Tools

Microsoft Office

Job description

Key responsibilities

• Attend to walk-in visitors and provide friendly customer service at the front desk and ticketing counter
• Handle admission enquiries and daily cashiering duties
• Provide information and assistance to visitors regarding the heritage building, facilities, events, and attractions
• Ensure smooth crowd flow and maintain a welcoming environment for visitors
• Handle phone calls, WhatsApp enquiries, and email correspondence professionally
• Assist with basic administrative and reporting duties, including daily sales records and visitor reports
• Coordinate with internal departments and site personnel when necessary
• Ensure cleanliness and proper arrangement of the front desk and visitor area
• Assist in handling visitor complaints and feedback in a professional manner
• Perform other duties assigned by the Management from time to time

About you

• Good communication and interpersonal skills
• Friendly, presentable, and customer-oriented personality
• Basic computer knowledge (Microsoft Office and email)
• Able to work on weekends and public holidays
• Able to work independently and as part of a team
• Punctual, responsible, and willing to learn
• Candidates with customer service, front desk, retail, hospitality, or ticketing experience will have an added advantage
• Immediate availability or short notice candidates will be an added advantage