Customer-Centric Retail Specialist

TWY Search International (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 29,000; Full time

Job summary

TWY Search International (M) Sdn Bhd is hiring a Retail Sales Associate in Kuala Lumpur. You will welcome customers, advise on products, and process sales while maintaining store presentation and inventory accuracy.

The role requires a customer-oriented, friendly individual who thrives in a fast-paced environment. You should have at least SPM or equivalent, with a Diploma in Retail Management or related field being an advantage.

Qualifications

• Minimum SPM / equivalent qualification; Diploma in Retail Management, Business, Marketing, or related field is an advantage.
• Previous retail, customer service, or sales experience preferred.
• Good communication and interpersonal skills.
• Customer-oriented with a friendly personality.
• Able to work independently and in a team.
• Basic computer knowledge and cash-handling ability.
• Willing to work on shifts, weekends and public holidays.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Understand customers' needs and provide product information and recommendations.
• Handle customer enquiries, product demonstrations, and basic complaints professionally.
• Process sales transactions accurately.
• Handle cash, debit/credit cards, and other payments per procedures.
• Maintain product displays, shelves, and promotional areas according to standards.
• Ensure the store is clean, organized, and visually appealing at all times.
• Assist with stock receiving, checking, counting, and inventory management.
• Assist with opening and closing store procedures when required.
• Work closely with team members and supervisors to ensure smooth daily store operations.

Skills

Customer service

Cash handling

Communication

Teamwork

Time management

Education

SPM / equivalent

Diploma in Retail Management

Tools

POS system

MS Office

Job description

TWY Search International (M) Sdn Bhd is hiring a Retail Sales Associate in Kuala Lumpur. You will welcome customers, advise on products, and process sales while maintaining store presentation and inventory accuracy.

The role requires a customer-oriented, friendly individual who thrives in a fast-paced environment. You should have at least SPM or equivalent, with a Diploma in Retail Management or related field being an advantage.