Front Desk & Customer Experience Executive

Luxasia; Kuala Lumpur; On-site; MYR 30,000 - 54,000; Full time

Job summary

Luxasia, a leading beauty and fragrance distributor, is seeking a Customer Service Executive for our service centre in Kuala Lumpur, Malaysia. You will greet walk-in customers, maintain a clean front desk, coordinate with other departments to resolve inquiries, and handle difficult customers with professionalism.

You will build positive relationships through clear communication, meet KPIs, and work collaboratively in a fast-paced environment while staying customer-focused and able to work

Qualifications

• Minimum SPM or Diploma in any discipline.
• Relevant customer service or field service experience will be an added advantage.
• Ability to work under pressure and manage challenging situations effectively.
• Excellent communication and interpersonal skills.
• Proficiency in both English and Bahasa Malaysia.
• Customer-oriented, proactive, and capable of working independently as well as in a team.

Responsibilities

• Welcome and attend to walk-in customers professionally, ensuring a positive customer experience at the service centre.
• Maintain the front desk area in a clean, organised, and presentable condition at all times.
• Liaise and coordinate with relevant departments to ensure timely resolution of customer enquiries, requests, and complaints.
• Handle dissatisfied or difficult customers with professionalism, patience, and composure, escalating complex issues to the immediate superior when necessary.
• Build and maintain positive customer relationships through effective communication and quality service.
• Monitor and achieve established KPIs in accordance with company standards.

Skills

Communication skills

Interpersonal skills

Customer orientation

Teamwork

Bilingual English/Bahasa Malaysia

Education

SPM or Diploma

Job description

Luxasia, a leading beauty and fragrance distributor, is seeking a Customer Service Executive for our service centre in Kuala Lumpur, Malaysia. You will greet walk-in customers, maintain a clean front desk, coordinate with other departments to resolve inquiries, and handle difficult customers with professionalism.

You will build positive relationships through clear communication, meet KPIs, and work collaboratively in a fast-paced environment while staying customer-focused and able to work