Front Desk Consultant

Polymorph Recruitment; Kuala Lumpur; On-site; MYR 25,000 - 30,000; Full time

Benefits offered by this job

Medical Coverage

Annual bonus

Uniforms provided

Training provided

Overtime Pay

Transport Allowance

Job summary

LUCHIN WELLNESS SDN BHD is seeking a Front Desk Consultant at our Mont Kiara spa. You will promote massage services and products, and respond to social media and WhatsApp inquiries with a warm, professional demeanor.

Greet guests, maintain high customer satisfaction, handle inquiries and complaints, and help achieve personal and team sales targets while upholding our brand standards.

Qualifications

• Fluent in English or Malay; Mandarin is a plus.
• SPM or Diploma in Hospitality/Tourism/Hotel Management or equivalent.
• Friendly with good interpersonal and communication skills.
• Willing to work shifts including weekends and public holidays.
• Pleasant and cheerful disposition.

Responsibilities

• Promote sale of spa services and products.
• Respond to social media and WhatsApp inquiries.
• Interact with customers; provide information on products and services.
• Maintain high customer satisfaction when guests visit the spa.
• Handle service inquiries by phone and dispatch the appropriate staff.
• Resolve customer complaints or special orders via mail or phone.
• Investigate and correct errors; update records.
• Achieve personal and team sales targets; uphold brand standards.
• Report to supervisor and complete assigned tasks.
• Perform other duties as required.

Skills

English & Malay

Interpersonal skills

Communication skills

Mandarin (advantage)

Education

SPM or Diploma in Hospitality

Job description

Job Scope

• Client Info:
• Indulge in their award-winning massage treatments. The company helps customers to seek out rejuvenating experiences where they can immerse themselves in healing & relaxation – a meditative therapy for their senses helping them escape from their hectic lifestyle, even for a moment.
• The company originates from the ever-growing need of customers’ in finding a sanctuary within the hustle and bustle of city life, their demands for a refuge to get away from life and work, to temporarily escape the hectic and busy commitments, to indulge in the finer things in life and to pamper oneself to the fullest.
• Position: Front Desk Consultant
• Location: Mont Kiara
• Responsibilities
• To promote the sale of services and products available.
• To reply to messages in all social media platform and WhatsApp enquiries.
• Interacting with customers, providing information in answer to inquires about products, and services.
• To ensure customer satisfaction level is maintained high when they visit the spa
• Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions.
• Handling and resolving customer complaints, or special orders via mail or phone.
• Investigating and correcting errors, following company and customer records.
• To ensure personal and team sales targets are achieved.
• To champion and deliver the brand standard at all times.
• Reporting & completing task given by your direct supervisor.
• To perform as and when necessary task given by management level.

Requirements

• Requirements:
• Able to speak in English or Malay fluently. It is an advantage if you could speak Mandarin.
• Possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent
• Friendly with cheeky personality, possess good interpersonal and communication skills
• Strong disciplines, commitments and self-initiative
• Must be willing to work on shift including working on weekends and public holidays
• Pleasant & cheerful personality
• REMUNERATION PACKAGES:
• Basic Salary: up to 2.5k + commission
• Allowances: Transport Allowance
• EPF, SOCSO, EIS
• Benefit:
• Medical Coverage
• Annual bonus
• Company trips
• Uniforms provided
• Training provided
• Overtime Pay
• Working Days & Hours: 2 days off per week – (weekdays only)
• Morning Shift: 10.00am – 7.00pm
• Afternoon Shift: 12.00pm – 9.00pm
• (1 hour lunch break)
• Company Details
• Company Name: LUCHIN WELLNESS SDN BHD
• Company Address: 2F-02, Second Floor, 163 Retail Park,
• No 8, Jalan Kiara, Mont Kiara,
• 50480 Kuala Lumpur.
• Website: https://urbanretreatspa.my/uroot/

What you get

• Work style: Office
• Working days: Monday – Friday
• EPF, SOCSO & EIS
• Commission
• Own transport required