Freight Coordinator

SF International; Subang Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Jora Malaysia is seeking a capable import operations professional to manage end-to-end air and sea shipments inside Malaysia. You will handle pre-alerts, arrival, customs clearance, cargo collection, and final delivery, ensuring documents are complete and compliant.

This role requires strong coordination with customers, agents, airlines, warehouses and transport teams, plus accuracy in billing, record-keeping and SOP upkeep. Proficiency in Mandarin, English and Bahasa Malaysia is essential.

Qualifications

• 1–3 years of relevant experience in air or sea import/export customer service or operations in Malaysia.
• Familiar with air or sea import operations, Malaysia customs regulations and import permit application procedures.
• Basic knowledge of import/export trade and international logistics operations.
• Experience in high-tech, energy or fresh food industries will be an added advantage.
• Proficient in Mandarin, English and Bahasa Malaysia for business communication.
• Familiar with cargo collection, delivery and customs clearance requirements in LMW, FIZ and FCZ areas.
• Familiar with air or sea logistics systems and MS Office / common office software.

Responsibilities

• Manage end-to-end import shipment operations from pre-alert, arrival, customs clearance, cargo collection to final delivery.
• Review import and customs clearance documents to ensure completeness, accuracy and compliance with Malaysia regulations.
• Coordinate with customers, customs agents, airlines, warehouse, transport and delivery teams to ensure smooth shipment movement.
• Prepare and maintain operational documents including D/O, POD and shipment records.
• Monitor shipment status and resolve operational exceptions related to customs, flights, warehousing, collection and delivery.
• Handle supplier billing, customer billing, reconciliation, invoicing and payment follow-up.
• Maintain proper documentation and continuously improve operational processes and SOPs.

Skills

Import operations

Customs clearance

Documentation

Coordination

MS Office

English

Bahasa Malaysia

Mandarin

Cross-functional collaboration

Tools

Air/Sea logistics systems

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage end-to-end import shipment operations from pre-alert, arrival, customs clearance, cargo collection to final delivery.

Review import and customs clearance documents to ensure completeness, accuracy and compliance with Malaysia regulations.

Coordinate with customers, customs agents, airlines, warehouse, transport and delivery teams to ensure smooth shipment movement.

Prepare and maintain operational documents including D/O, POD and shipment records.

Monitor shipment status and resolve operational exceptions related to customs, flights, warehousing, collection and delivery.

Handle supplier billing, customer billing, reconciliation, invoicing and payment follow-up.

Maintain proper documentation and continuously improve operational processes and SOPs.

Key Responsibilities

• Manage end-to-end import shipment operations from pre-alert, arrival, customs clearance, cargo collection to final delivery.

• Review import and customs clearance documents to ensure completeness, accuracy and compliance with Malaysia regulations.

• Coordinate with customers, customs agents, airlines, warehouse, transport and delivery teams to ensure smooth shipment movement.

• Prepare and maintain operational documents including D/O, POD and shipment records.

• Monitor shipment status and resolve operational exceptions related to customs, flights, warehousing, collection and delivery.

• Handle supplier billing, customer billing, reconciliation, invoicing and payment follow-up.

• Maintain proper documentation and continuously improve operational processes and SOPs.

Job Requirements

• 1–3 years of relevant experience in air or sea import/export customer service or operations in Malaysia.

• Familiar with air or sea import operations, Malaysia customs regulations and import permit application procedures.

• Basic knowledge of import/export trade and international logistics operations.

• Experience in high-tech, energy or fresh food industries will be an added advantage.

• Proficient in Mandarin, English and Bahasa Malaysia for business communication.

• Familiar with air or sea logistics systems and Microsoft Office / common office software.

• Familiar with cargo collection, delivery and customs clearance requirements in LMW, FIZ and FCZ areas.

• Strong communication, coordination, customer service and cross-functional collaboration skills.

• Able to work under pressure, manage multiple tasks and meet tight deadlines in a fast-paced environment.

• Proactive, responsible and detail-oriented with strong problem-solving skills.

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