Freelance Account Helpdesk Agent Mandarin Speaker

Regus Management; Kuala Lumpur; Remote; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Freelance contractor

Job summary

Regus Management is seeking a freelance Account Helpdesk Agent to deliver world-class customer support remotely. You will own issues from start to finish and be paid based on the number of cases you resolve, with a flexible schedule tailored to your availability.

You’ll handle inquiries by email, resolve billing and payment questions, and coordinate with internal teams to ensure timely outcomes. Strong Mandarin/English communication and problem-solving are essential.

Qualifications

• Experience in customer service and resolving issues.
• Strong written communication skills and ability to follow templates/guidelines.
• Fluent in Mandarin and English, good problem-solving abilities.

Responsibilities

• Handle customer enquiries via email including billing, payments, and complaints with focus on first-contact resolution.
• Manage cases end-to-end, update customers on progress and coordinate with internal teams for timely resolution.
• Achieve individual targets for case completion and query resolution.

Skills

Customer service

Problem solving

Communication

Bilingual English Mandarin

Job description

This freelance role is central to ensuring customers have a great day at work every day. As an Account Helpdesk Agent, you’re responsible for delivering excellent customer support: taking ownership of issues and efficiently resolving queries. Operating as an independent contractor, you’ll work remotely and set your own schedule, getting paid for the number of cases you resolve.

The tasks include:

• Handling customer enquiries email including billing, payment queries, and complaints, with a strong focus on first‑contact resolution.
• Managing cases end‑to‑end, updating customers on progress when escalation is needed, and liaising with internal teams to ensure timely resolution.
• Achieving individual targets for case completion and query resolution

About you

Ideally, you’ll have some experience of customer service and resolving issues. You’ll need to be a good communicator, fluent in Mandarin and English, and able to adapt to suit different customers and scenarios. You’ll need strong problem‑solving skills, good written communication skills and the ability to follow templates and guidelines. Above all, you’ll be focused on ensuring all our customers only ever receive a truly world‑class service.

As a freelancer, you’ll work remotely, manage your own schedule, and be paid based on the number of cases you successfully resolve via an invoicing process.

About IWG

With more than 5,000 tech‑enabled, sustainable and inspiring centres across the world, we’re already seven times the scale of our nearest competitor – and we’re continuing to grow.

With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Commercial & Industrial Property Management More than 10,000 employees

About IWG

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.

Digitalisation and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want choice.

Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, Basepoint, Open Office and Signature. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well‑known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.

We're reaching a tipping point. The workspace revolution is coming.

Join us at www.iwgplc.com.

About IWG

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.

Digitalisation and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want choice.

Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, Basepoint, Open Office and Signature. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well‑known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.

We're reaching a tipping point. The workspace revolution is coming.

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