Customer Service Manager

Regus Management; Johor Bahru; On-site; MYR 45,000 - 71,000; Full time

Job summary

IWG is seeking a Centre Manager to oversee all aspects of a serviced workspace centre in Malaysia. You will manage operations, lead a small team, drive customer satisfaction and business performance, and deliver tours to prospective clients.

The role emphasizes ownership, resilience, and a strong sales mindset to convert visitors into brand ambassadors. Ideal candidates bring passion, drive, and a proven ability to achieve targets while maintaining exceptional service to clients in a flexible,

Qualifications

• Experience delivering against targets in a role leading a small team.
• Strong customer focus and service orientation.
• Ability to upsell and build relationships with clients.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after customers so they become brand ambassadors for you, your team, and IWG.

Skills

Customer service

Sales

Leadership

Ownership

Resilience

Job description

This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

What we can do for you

You’re reading the right advert if you’re looking for:

• a fun, challenging and rewarding career.
• great induction training and excellent ongoing learning and development.
• fantastic promotion prospects.
• generous, achievable incentives and sociable hours.
• access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About you

Ideally, you’ll have some experience of delivering against targets when leading a small, close‑knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

• Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
• Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service.

And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.

About IWG

With almost 4,000 tech‑enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.

With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.

We’re also proud of reducing commuting‑related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Commercial & Industrial Property Management More than 10,000 employees

About IWG

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.

Digitalisation and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start‑ups, small and medium‑sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want choice.

Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, Basepoint, Open Office and Signature. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well‑known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.

We're reaching a tipping point. The workspace revolution is coming.

Join us at www.iwgplc.com.

About IWG

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.

Digitalisation and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start‑ups, small and medium‑sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want choice.

Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, Basepoint, Open Office and Signature. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well‑known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.

We're reaching a tipping point. The workspace revolution is coming.