Fraud Ops Assistant Manager

Citi; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Job summary

Citi Malaysia is seeking a Fraud Ops Assistant Manager to oversee daily fund transfer authentication and verification processes, ensuring timely and accurate review of payment requests. The role is a critical control point against unauthorized transactions, fraud and losses, with a focus on process improvement and team coaching.

Responsibilities include monitoring queues, escalating issues, preparing operational reports, and guiding junior analysts.

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management or related field.
• 2–4 years in fraud analytics, fraud operations or financial crime risk in banking/financial services.
• Strong analytical and quantitative skills; proficient in SQL, Excel and data visualization tools (Tableau/Power BI).
• Strong communication and ability to manage workflows in a high‑risk fraud environment.

Responsibilities

• Oversee day‑to‑day MPIP operations and workflow management.
• Ensure payment verification requests are completed accurately and within established timelines.
• Monitor transaction queues and workload distribution.
• Act as first level escalation point for operational issues.
• Review high risk, complex or escalated payment requests.
• Provide guidance, coaching and support to team members.

Skills

Fraud analytics

SQL

Excel

Tableau

Power BI

Communication

Workflow management

Mandarin

Cantonese

Education

Bachelor's degree in Banking/Finance

Tools

Tableau

Power BI

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Fraud Ops Assistant Manager (Internal Job Title: Fraud Ops Analyst 2 - C10). Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

Role Overview:

Responsible for overseeing the daily operations of the fund transfer authentication and verification process to ensure all manual fund transfer requests are properly reviewed, authenticated and approved prior to payment release.

The role served as a critical-control point in preventing unauthorized transactions, payment fraud and operational losses..

Key Responsibilities:

• Oversee day-to-day MPIP operations and workflow management
• Ensure payment verification requests are completed accurately and within established timelines.
• Monitor transaction queues and workload distribution.
• Act as first level escalation point for operational issues.
• Ensure review of high risk, complex or escalated payment requests.
• Ensure callback verification procedures are completed accordingly.
• Review suspicious payment requests and unusual customer activity.
• Support fraud investigations and payment hold decisions.
• Proactively identify process gaps and control weaknesses.
• Provide guidance, coaching and technical support to team members
• Support team member’s development and knowledge sharing
• Assist with onboarding and training of new hires.
• Escalate material risks and issues to senior management.
• Prepare daily, weekly and monthly operational reports.

Qualifications:

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or a related field.
• 2–4 years of experience in fraud analytics, fraud operations, or financial crime risk within banking or financial services.
• Strong analytical and quantitative skills, with proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).
• Strong communication skills and ability to manage workflows within a high‑risk and fast‑moving fraud environment.

Preferred Skills:

• Understanding of banking operations, customer authentication flows, and payment ecosystems.
• Ability to manage multiple priorities within a high-pressure, fast-evolving fraud landscape.
• Strong understanding of international payment/fund transfer operations.
• Knowledge of SWIFT and cross border payment processes.
• Payment authentication and fraud prevention experience.
• Investigation and escalation management experience.
• Strong verbal and language competency skills especially in Mandarin and Cantonese

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.