Fraud Ops Intermediate Analyst (Mandarin & Cantonese Proficient)

Citi; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Citi Private Bank in Kuala Lumpur seeks a Fraud Ops Intermediate Analyst to identify, investigate, and mitigate fraud risks across a 24/7 monitoring environment.

You will manage complex investigations, communicate with clients for verification, and provide guidance on fraud-related matters while balancing strong controls with client service. Fluency in Cantonese, Mandarin, and English is required.

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field.
• 3–5 years of experience in fraud operations, investigations, financial crime, risk management, or banking operations.
• Languages: Fluency in Cantonese, Mandarin and English.

Responsibilities

• Investigate and resolve complex fraud alerts and suspicious activity.
• Conduct in-depth analysis of financial transactions and account reviews to identify and prevent fraud schemes.
• Initiate outbound communication with Citi Private Bank clients for transaction verification.
• Exercise independent judgment in evaluating fraud risk and actions.
• Lead investigations with evidence collection, analysis, and reporting to support resolution.
• Review high-risk alerts and escalated cases.
• Own the management and resolution of fraud-related customer complaints.
• Identify opportunities to strengthen fraud controls and operational effectiveness.
• Partner with Fraud Strategy, Compliance, Risk, Technology, and stakeholders to address fraud issues.
• Ensure adherence to regulatory, compliance, and internal control requirements.
• Support business continuity in a 24/7 environment.

Skills

Fraud investigations

Risk management

Analytical skills

Stakeholder management

Mentor junior team

Education

Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field

Job description

About Citi Private BankCiti Private Bank serves some of the world's most sophisticated clients, including ultra-high-net-worth individuals, entrepreneurs, executives, and family offices. Through our global footprint and decades of expertise, we deliver personalized wealth management, banking, lending, and investment solutions that help our clients achieve their financial objectives.

Position Summary

The Fraud Ops Intermediate Analyst is responsible for identifying, investigating, and mitigating fraud risks impacting Citi Private Bank clients. This role manages complex investigations, supports escalations, and provides guidance on fraud-related matters within a 24/7 monitoring environment. The position requires strong analytical skills, sound risk judgment, and the ability to balance robust fraud controls with a best-in-class client experience.

Responsibilities

• Investigate and resolve complex fraud alerts and suspicious activity.
• Conduct in-depth analysis of financial transactions and account reviews to identify and prevent complex fraudulent schemes and emerging trends.
• Initiate and manage outbound communication with Citi Private Bank clients for transaction verification and as part of the investigative process.
• Exercise independent judgment in evaluating fraud risk and determining appropriate actions.
• Lead and conduct comprehensive investigations into potential fraud cases, including evidence collection, analysis, and detailed reporting to support resolution and recovery.
• Review high-risk alerts and escalated cases.
• Take ownership of the structured management and resolution of fraud-related customer complaints, ensuring a high level of client satisfaction.
• Identify opportunities to strengthen fraud controls and operational effectiveness.
• Partner with Fraud Strategy, Compliance, Risk, Technology, and business stakeholders to address fraud-related issues.
• Ensure adherence to regulatory, compliance, and internal control requirements.
• Support business continuity and operational readiness within a 24/7 operating environment.

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or a related field.
• 3 to 5 years of experience in fraud operations, fraud investigations, financial crime, risk management, or banking operations.
• Languages: Fluency in Cantonese, Mandarin, English is required.
• Strong understanding of fraud typologies and fraud detection practices.
• Excellent analytical, communication, and stakeholder management skills.
• Strong attention to detail and investigative mindset.
• Ability to mentor and support junior team members.
• Amenable to working on an APAC/EMEA shift and open to a 24/7 shift environment, including weekends and public holidays.
• Experience supporting private banking, wealth management, or high-net-worth client segments.
• Knowledge of wire transfer fraud, payment fraud, digital banking fraud, account takeover, and emerging fraud schemes.

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

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