Fraud Ops Intermediate Analyst - Citi Private Banking

Citigroup Inc.; Kuala Lumpur; On-site; MYR 70,000 - 120,000; Full time

Job summary

Citi Private Bank seeks an Fraud Ops Intermediate Analyst to identify, investigate, and mitigate fraud risks for its ultra-high-net-worth clients. The role involves managing complex cases, supporting escalations, and guiding fraud-related matters within a 24/7 monitoring setup.

The candidate will balance robust fraud controls with delivering a best-in-class client experience, partnering with Compliance, Risk, and Technology teams to strengthen controls and operational readiness.

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field.
• 3–5 years of experience in fraud operations, fraud investigations, financial crime, risk management, or banking operations.
• Languages: Cantonese, Mandarin, and English.
• Ability to work APAC/EMEA 24/7 shift.
• Experience in private banking, wealth management, or HNW client segments preferred.

Responsibilities

• Investigate and resolve complex fraud alerts and suspicious activity.
• Conduct in-depth analysis of financial transactions and account reviews to identify fraud trends.
• Initiate outbound communication with clients for verification during investigations.
• Lead comprehensive investigations with evidence collection, analysis, and reporting.
• Ensure regulatory, compliance and internal control requirements are met; support business continuity.

Skills

Cantonese

Mandarin

English

Fraud analysis

Stakeholder management

Education

Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field

Job description

About Citi Private Bank

Citi Private Bank serves some of the world's most sophisticated clients, including ultra-high-net-worth individuals, entrepreneurs, executives, and family offices. Through our global footprint and decades of expertise, we deliver personalized wealth management, banking, lending, and investment solutions that help our clients achieve their financial objectives.

Position Summary

The Fraud Ops Intermediate Analyst is responsible for identifying, investigating, and mitigating fraud risks impacting Citi Private Bank clients. This role manages complex investigations, supports escalations, and provides guidance on fraud-related matters within a 24/7 monitoring environment. The position requires strong analytical skills, sound risk judgment, and the ability to balance robust fraud controls with a best-in-class client experience.

Responsibilities

• Investigate and resolve complex fraud alerts and suspicious activity.
• Conduct in-depth analysis of financial transactions and account reviews to identify and prevent complex fraudulent schemes and emerging trends.
• Initiate and manage outbound communication with Citi Private Bank clients for transaction verification and as part of the investigative process.
• Exercise independent judgment in evaluating fraud risk and determining appropriate actions.
• Lead and conduct comprehensive investigations into potential fraud cases, including evidence collection, analysis, and detailed reporting to support resolution and recovery.
• Review high-risk alerts and escalated cases.
• Take ownership of the structured management and resolution of fraud-related customer complaints, ensuring a high level of client satisfaction.
• Identify opportunities to strengthen fraud controls and operational effectiveness.
• Partner with Fraud Strategy, Compliance, Risk, Technology, and business stakeholders to address fraud-related issues.
• Ensure adherence to regulatory, compliance, and internal control requirements.
• Support business continuity and operational readiness within a 24/7 operating environment.

Qualifications

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or a related field.
• 3 to 5 years of experience in fraud operations, fraud investigations, financial crime, risk management, or banking operations.
• Languages: Fluency in Cantonese, Mandarin, English is required.
• Strong understanding of fraud typologies and fraud detection practices.
• Excellent analytical, communication, and stakeholder management skills.
• Strong attention to detail and investigative mindset.
• Ability to mentor and support junior team members.
• Amenable to working on an APAC/EMEA shift and open to a 24/7 shift environment, including weekends and public holidays.

• Experience supporting private banking, wealth management, or high-net-worth client segments.
• Knowledge of wire transfer fraud, payment fraud, digital banking fraud, account takeover, and emerging fraud schemes.

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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