Fraud Operations Manager (Japanese Speaker)

Citi; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Citi is seeking a Fraud Operations Manager to lead end‑to‑end authentication and review of payment instructions across currencies in a fast‑paced environment. You will investigate suspicious transactions, ensure compliance, and support cross‑functional teams with subject‑matter expertise.

The role requires 3–5 years in fraud analytics or financial crime risk, strong SQL/Excel skills, and the ability to collaborate with regional teams.

Qualifications

• Bachelor’s degree in Banking, Business, Risk Management, or a related field.
• 3–5 years of experience in fraud analytics, fraud operations, rules management, or financial crime risk within banking or financial services.
• Strong analytical and quantitative skills, with proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).
• Strong communication skills and ability to work collaboratively with regional and technical teams.
• Strong verbal and language competency skills in Japanese and/or Mandarin.

Responsibilities

• Perform end‑to‑end authentication, verification, review and approval of manual payment instructions across multiple currencies.
• Validate supporting documentation, customer instructions and authorization requirements before payment release.
• Identify, investigate and escalate suspicious or potentially fraudulent transactions in accordance with established procedures.
• Ensure compliance with internal policies, regulatory requirements, sanctions screening and fraud controls.
• Review complex or high‑value payment requests requiring additional scrutiny and judgment.
• Perform maker/checker where applicable to ensure effective controls and accuracy of work at all times.
• Identify operational risks, control gaps and process improvement opportunities and recommend appropriate enhancements.
• Participate in the implementation of new controls, procedures and regulatory changes impacting payment operations.
• Act as a subject‑matter expert, providing guidance and technical support to colleagues and cross‑functional teams.

Skills

Fraud analytics

Analytical thinking

Communication

Education

Bachelor’s degree in Banking, Business, Risk Management, or related field

Tools

SQL

Excel

Tableau

Power BI

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high‑caliber professional to join our team as Fraud Operations Manager (Internal Job Title: Fraud Ops Intermed Analyst – C11). Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well‑being to help plan for your future.

Key Responsibilities

• Perform end‑to‑end authentication, verification, review and approval of manual payment instructions across multiple currencies.
• Validate supporting documentation, customer instructions and authorization requirements before payment release.
• Identify, investigate and escalate suspicious or potentially fraudulent transactions in accordance with established procedures.
• Ensure compliance with internal policies, regulatory requirements, sanctions screening and fraud controls.
• Review complex or high‑value payment requests requiring additional scrutiny and judgment.
• Perform maker/checker where applicable to ensure effective controls and accuracy of work at all times.
• Identify operational risks, control gaps and process improvement opportunities and recommend appropriate enhancements.
• Participate in the implementation of new controls, procedures and regulatory changes impacting payment operations.
• Act as a subject‑matter expert, providing guidance and technical support to colleagues and cross‑functional teams.

Qualifications

• Bachelor’s degree in Banking, Business, Risk Management, or a related field.
• 3–5 years of experience in fraud analytics, fraud operations, rules management, or financial crime risk within banking or financial services.
• Strong analytical and quantitative skills, with proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).
• Strong communication skills and ability to work collaboratively with regional and technical teams.
• Strong verbal and language competency skills in Japanese and/or Mandarin.

Preferred Skills

• Understanding of regional banking operations, customer authentication flows, and payment ecosystems.
• Ability to manage multiple priorities within a high‑pressure, fast‑evolving fraud landscape.
• Strong understanding of international payment/fund transfer operations.
• Knowledge of SWIFT and cross‑border payment processes.
• Payment authentication and fraud prevention experience.
• Investigation and escalation management experience.

Job Details

• Job Family Group: Operations - Services
• Job Family: Fraud Operations
• Time Type: Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.