SO, Fraud Analyst (Jln Othman)

UOB; Selangor; On-site; MYR 40,000 - 64,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Fraud Dispute Operations Officer to manage fraud dispute related operations, engaging with customers throughout the dispute process and delivering clear post-dispute communications.

The role emphasizes strong analytical skills, attention to detail, and adherence to compliance standards while providing exceptional customer experience. Experience in dispute handling is a plus.

Responsibilities

• Engage with customers throughout the dispute process.
• Prepare detailed case write-ups for each fraud dispute.
• Ensure clear and timely post-dispute communications to customers and internal teams.

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

The Fraud Dispute Operations Officer is responsible for managing all aspects of fraud dispute-related operations. This includes engaging with customers throughout the dispute process, preparing detailed case write-ups, and ensuring clear and timely post-dispute communications. The role requires strong analytical skills, attention to detail, and the ability to maintain compliance while delivering exceptional customer experience.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.