Fraud Operations Analyst: AI-Powered Investigations & Risk

AVG; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

AVG in Kuala Lumpur is seeking a Fraud Operations Analyst to join their team. This role involves monitoring and investigating potential fraud across various products and payment channels. The ideal candidate will possess strong analytical skills and experience in fraud operations.

Key responsibilities include reviewing fraud-related activity, analyzing transaction patterns, conducting investigations, and collaborating with cross-functional teams. Excellent communication and detail-oriented skills are essential for success in this fast-paced environment.

Qualifications

• Degree or equivalent experience in analytical or business field.
• Experience in fraud operations or financial services preferred.
• Ability to analyze data for fraud patterns.

Responsibilities

• Review and investigate fraud-related queues.
• Analyze customer behavior and transaction patterns.
• Conduct thorough investigations into fraud alerts.
• Perform detailed verification of customer information.
• Investigate fraud rings and linked accounts.
• Collaborate with Risk, Data Science, and Compliance.
• Document findings and adhere to policies.
• Identify improvement opportunities in fraud operations.

Skills

Analytical skills

Problem-solving skills

SQL

Excel

Data analysis

Automation tools

Communication skills

Organizational skills

Education

Bachelor's degree in a quantitative, analytical, business, or related field

Job description

AVG in Kuala Lumpur is seeking a Fraud Operations Analyst to join their team. This role involves monitoring and investigating potential fraud across various products and payment channels. The ideal candidate will possess strong analytical skills and experience in fraud operations.

Key responsibilities include reviewing fraud-related activity, analyzing transaction patterns, conducting investigations, and collaborating with cross-functional teams. Excellent communication and detail-oriented skills are essential for success in this fast-paced environment.