Franchising Manager

Talent Recruit; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Talent Recruit in Kuala Lumpur is representing a group of Food & Beverage companies seeking an experienced Franchising Manager to spearhead expansion from the heart of the city. You will identify, recruit, and onboard franchise partners while shaping growth strategies across targeted markets.

Based in KL, the role covers operations support, relationship management, market research, and policy development to drive brand standards.

Qualifications

• Bachelor's degree in Business, Marketing, Education Management, or related field.
• At least 5 years of experience in franchise development or related roles.
• Ability to manage multiple franchise operations efficiently.
• Strong English communication skills.

Responsibilities

• Identify, evaluate, and recruit qualified franchise partners aligned with the company's mission and values.
• Develop and execute strategies to drive franchise growth in targeted markets.
• Manage the end-to-end franchise acquisition process, including prospecting, presentations, negotiations, and onboarding.
• Ensure franchisees adhere to operational, financial, and brand standards.
• Provide guidance and support during pre-opening and post-opening phases.
• Coordinate training and development programs for new and existing franchisees.
• Build and maintain strong relationships with existing and prospective franchisees to ensure mutual business success.
• Support franchisees in business setup, operations, and performance optimization.
• Conduct regular reviews and provide business insights, market updates, and guidance to franchise partners.
• Serve as the primary liaison between the franchisor and franchisees.
• Address and resolve franchisee concerns or conflicts promptly and effectively.
• Analyze market trends, competitor activities, and potential territories to identify expansion opportunities.
• Collaborate with the marketing and operations teams to plan promotional activities for franchise recruitment and brand visibility.
• Contribute to the development of franchise policies, business models, and performance frameworks.
• Ensure franchisees adhere to the company's standards, operational guidelines, and brand integrity.
• Monitor franchise performance metrics (sales, profitability, customer satisfaction).
• Prepare reports and present performance updates to senior management.
• Recommend improvements to franchise systems, policies, and support mechanisms.

Skills

Franchise development

Business development

Operations management

Communication skills

Education

Bachelor's degree

Job description

We are representing a group of companies specializing in the Food & Beverage industry. As part of their ongoing expansion, they are seeking experienced Franchising Managerto join their growing team based in the heart of Kuala Lumpur.

Key Responsibilities:

• Identify, evaluate, and recruit qualified franchise partners aligned with the company's mission and values.
• Develop and execute strategies to drive franchise growth in targeted markets.
• Manage the end-to-end franchise acquisition process, including prospecting, presentations, negotiations, and onboarding.

Franchise Operations Support

• Ensure franchisees adhere to operational, financial, and brand standards.
• Provide guidance and support during pre-opening and post-opening phases.
• Coordinate training and development programs for new and existing franchisees.

Relationship Management

• Build and maintain strong relationships with existing and prospective franchisees to ensure mutual business success.
• Support franchisees in business setup, operations, and performance optimization.
• Conduct regular reviews and provide business insights, market updates, and guidance to franchise partners.
• Serve as the primary liaison between the franchisor and franchisees.
• Address and resolve franchisee concerns or conflicts promptly and effectively.

Strategic Planning & Market Research

• Analyze market trends, competitor activities, and potential territories to identify expansion opportunities.
• Collaborate with the marketing and operations teams to plan promotional activities for franchise recruitment and brand visibility.
• Contribute to the development of franchise policies, business models, and performance frameworks.

Compliance

• Ensure franchisees adhere to the company's standards, operational guidelines, and brand integrity.

Performance and Reporting

• Monitor franchise performance metrics (sales, profitability, customer satisfaction).
• Prepare reports and present performance updates to senior management.
• Recommend improvements to franchise systems, policies, and support mechanisms.

Requirements

• Bachelors degree in Business, Marketing, Education Management, or a related field.
• Minimum 5 years of experience in franchise development, business development, or operation management (preferably within the Food & Service industry).
• Ability to manage multiple franchise operations efficiently.
• Good communication skill in English.

Working Hour:

Monday - Friday, 9:00am 6:00pm

Only shortlisted candidate will be notified.