Franchise Operations / Business Consultant

Pegacorn Sdn Bhd; Johor; On-site; MYR 90,000 - 150,000; Full time

Job summary

Pegacorn Sdn Bhd is seeking a Franchise Operations / Business Consultant to support and manage a portfolio of Subway sub-franchisees. You will drive sales, operational excellence, brand compliance, and financial governance while serving as a trusted advisor.

In this role you will partner closely with franchisees to improve performance across multiple outlets, ensuring adherence to brand standards and regulatory requirements.

Qualifications

• 5–8 years of experience in F&B operations, franchise management or multi-unit restaurant management.
• Strong commercial and financial acumen with solid P&L understanding.
• Proven ability to manage multiple outlets or advise business owners.
• Excellent communication, coaching and stakeholder management skills.
• Willingness to travel within the assigned area.

Responsibilities

• Manage and improve performance of assigned Subway restaurants, including sales, profitability, labour and food cost.
• Provide hands-on business consulting and coaching to franchisees on operations, staffing, promotions and cost control.
• Ensure compliance with Subway brand standards, SOPs, food safety, halal requirements and local regulations.
• Monitor accurate sales reporting and timely royalty payments, working closely with finance teams on discrepancies.
• Support local restaurant marketing initiatives and execution of national campaigns.
• Conduct regular store visits, audits and performance reviews, with structured follow-ups.
• Act as the main liaison between franchisees and head office teams, providing performance and risk reporting.

Skills

F&B operations

Franchise management

Multi-unit management

Job description

Franchise Operations / Business Consultant

We are seeking a Business Consultant to support and manage a portfolio of sub-franchisee Subway restaurants. This role partners closely with franchisees to drive sales growth, operational excellence, brand compliance, and financial governance, while acting as a trusted business advisor.

Key Responsibilities

• Manage and improve performance of assigned Subway restaurants, including sales, profitability, labour and food cost.
• Provide hands‑on business consulting and coaching to franchisees on operations, staffing, promotions and cost control.
• Ensure compliance with Subway brand standards, SOPs, food safety, halal requirements and local regulations.
• Monitor accurate sales reporting and timely royalty payments, working closely with finance teams on discrepancies.
• Support local restaurant marketing initiatives and execution of national campaigns.
• Conduct regular store visits, audits and performance reviews, with structured follow‑ups.
• Act as the main liaison between franchisees and head office teams, providing performance and risk reporting.

Requirements

• 5–8 years’ experience in F&B operations, franchise management or multi‑unit restaurant management.
• Strong commercial and financial acumen with solid P&L understanding.
• Proven ability to manage multiple outlets or advise business owners.
• Excellent communication, coaching and stakeholder management skills.
• Willingness to travel within the assigned area.

Preferred

• Experience in QSR or franchise environments.
• Knowledge of the Malaysian market and regulatory landscape.
• Exposure to turnaround or performance improvement projects.