Foundation Executive — Operations, Welfare & Partnership

Life Care Diagnostic Medical Centre; Kuala Lumpur; On-site; MYR 73,000 - 112,000; Full time

Job summary

Life Synergy Medical Foundation (LSMF) seeks a Foundation Executive to oversee administration, governance, and donor engagement in Kuala Lumpur. You will coordinate board activities, ensure tax-exempt documentation compliance, and manage patient welfare programs with sensitivity and discretion.

You will build relationships with donors, corporate partners, and CSR committees, while coordinating fundraising opportunities and external communications.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Communications, Social Work, or a related field.
• Minimum 2 years of experience in administration, fundraising, non-profit management, or related role.
• Prior experience in a charitable foundation, NGO, or regulated organisation is strongly preferred.
• Familiarity with LHDN tax-exempt donation compliance and AML/CFT documentation requirements is an advantage.
• Strong written and verbal communication in English; proficiency in Bahasa Malaysia; Mandarin is an advantage.
• Confident and professional in external-facing donor and partner engagement.
• Meticulous in documentation, governance records, and compliance administration.
• Proficient in Microsoft Office; CRM or donor management tools experience an advantage.
• Able to manage multiple concurrent workstreams independently with minimal supervision.
• Willing to travel for outreach, donor meetings, and events.

Responsibilities

• Manage daily administrative operations including documentation, filing, correspondence, and records management.
• Maintain statutory governance records: Trust Deed, Board resolutions, circular resolutions, registers, and approved policies.
• Coordinate Board of Trustees meetings: notices, agendas, board papers, minutes, action item follow-up.
• Support tax-exempt receipts, annual documentation submissions and regulatory correspondence.
• Maintain AML/CFT-compliant donation records and databases per internal policy and law.
• Liaise with auditors, accountants, and banks; assist in annual reports and audit documentation.
• Receive, process, and track Patient Welfare applications and supporting documents.
• Coordinate with dialysis centre teams and LifeCare Clinics to verify sponsorship applications.
• Maintain patient disbursement records with confidentiality.
• Support Welfare Selection Committee with documentation and case preparation.
• Monitor programme outcomes and compile impact reports and donor data.
• Build donor relationships with individuals, corporate partners, CSR committees, and funders.
• Identify and pursue fundraising opportunities including sponsorships, grants and campaigns.
• Represent LSMF at events, briefings, roadshows and community initiatives.
• Prepare sponsorship proposals and funding requests tailored to audiences.
• Issue donation receipts and tax-exempt receipts in line with regulations.
• Track fundraising pipeline and report to Chairman regularly.
• Maintain donor engagement through updates and impact reports.
• Manage LSMF social media, website content and marketing materials.

Skills

English proficiency

Bahasa Malaysia

Mandarin a plus

Education

Diploma or Bachelor's Degree in Business Administration, Marketing, Communications, Social Work, or related field

Tools

Microsoft Office

CRM / donor management tools

Job description

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Foundation Executive - Operations, Welfare & Partnership

Life Care Diagnostic Medical Centre – Kuala Lumpur, Kuala Lumpur

Life Synergy Medical Foundation (LSMF) is a registered non-profit, charitable organisation dedicated to supporting low-income patients and underprivileged individuals facing medical, financial, and social challenges. LSMF is the charitable arm of The Life Care International Medical Group of Companies, with a primary focus on renal patient welfare through Caring Synergy Renal Sdn Bhd, which serves 430 haemodialysis patients across 7 dialysis centres in Peninsular Malaysia.

LSMF operates under strict governance requirements, including compliance with LHDN tax-exempt status obligations, AML/CFT donation tracking, and the Trustees Incorporation Act 1952.

Key Responsibilities:

1. Foundation Administration & Governance

Manage daily administrative operations including documentation, filing, correspondence, and records management

Maintain statutory governance records: Trust Deed, Board resolutions, circular resolutions, registers, and approved policies

Coordinate Board of Trustees meetings: prepare and circulate notices, agendas, and board papers; attend meetings and produce accurate minutes; monitor and follow up on action items

Support LHDN compliance including preparation of tax-exempt receipts, annual documentation submissions, and regulatory correspondence

Maintain AML/CFT-compliant donation records and databases in line with LSMF internal policy and applicable law

Liaise with auditors, accountants, and banks; assist in preparation of annual reports and audit documentation

2. Patient Welfare Administration

Receive, process, and track Patient Welfare Assistance applications and supporting documents

Coordinate with dialysis centre teams (Caring Synergy Renal) and LifeCare Clinics to assess and verify sponsorship applications

Maintain patient disbursement records with strict confidentiality and data protection standards

Support the Welfare Selection Committee with documentation and case preparation for review

Monitor programme outcomes and compile reports on impact and beneficiary data

Build and maintain relationships with individual donors, corporate partners, CSR committees, and institutional funders

Proactively identify, approach, and convert fundraising opportunities including corporate sponsorships, zakat/wakaf-eligible programmes, grants, and community campaigns

Represent LSMF at external events, corporate briefings, roadshows, and community initiatives as the Foundation's partnership representative

Prepare and present sponsorship proposals, partnership decks, and funding requests tailored to corporate and institutional audiences

Issue timely donation acknowledgement letters and LHDN-compliant official tax-exempt receipts

Track and report on fundraising pipeline, partnership conversion rates, and donation outcomes to the Chairman on a regular basis

Steward existing donor and partner relationships through regular updates, impact reports, and meaningful engagement touchpoints

Manage LSMF social media platforms, website content, and marketing materials in alignment with Foundation branding

Coordinate logistics and documentation for health talks, outreach programmes, and community events

Draft and distribute stakeholder communications including donor updates, event invitations, and programme reports

Support the Chairman and Board of Trustees with presentations, reports, and correspondence as required

Qualifications & Experience

Diploma or Bachelor's Degree in Business Administration, Marketing, Communications, Social Work, or a related field

Minimum 2 years of experience in administration, fundraising, non-profit management, or a related role

Prior experience in a charitable foundation, NGO, or regulated organisation is strongly preferred

Familiarity with LHDN tax-exempt donation compliance and AML/CFT documentation requirements is an advantage

Strong written and verbal communication in English; proficiency in Bahasa Malaysia; Mandarin is an advantage

Confident and professional in external-facing donor and partner engagement

Meticulous in documentation, governance records, and compliance administration

Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with CRM or donor management tools is an advantage

Able to manage multiple concurrent workstreams independently with minimal supervision

Willing to travel for outreach, donor meetings, and events

Personal Attributes

Mission-driven with genuine alignment to patient welfare and community health values

High integrity - handles sensitive patient and donor information with discretion and professionalism at all times

Proactive and resourceful - identifies problems and proposes solutions without waiting to be directed

Resilient under competing priorities; this role carries both structured governance responsibilities and dynamic external engagement demands simultaneously