FOOD & COFFEE OPERATIONS CONSULTANT (CENTRAL)

Shopper360 Limited; Klang City; On-site; MYR 56,000 - 89,000; Full time

Job summary

SHOPPERPLUS SDN BHD is seeking a Food & Coffee Operations Consultant (Central) to support deli2go and Costa outlets across Klang Valley. You will conduct site visits, monitor operations, and brief retailers on procedures to uphold quality and compliance.

The role emphasizes food safety, SOP adherence, and data-driven reporting. Fresh graduates are welcome to apply; travel within Klang Valley is expected; strong English and Bahasa Malaysia are required for effective collaboration.

Qualifications

• Strong understanding of F&B operations and local regulatory requirements.
• Excellent communication and interpersonal skills for retailer/stakeholder engagement.
• Detail-oriented with data-driven problem solving.

Responsibilities

• Conduct scheduled site visits to deli2go and Costa outlets.
• Analyze sales performance against targets and generate reports.
• Perform walk-throughs to ensure food safety, hygiene, housekeeping, SOP adherence.
• Conduct formal audits covering documentation, equipment, inventory, and staff knowledge.
• Share findings with the Shell Food & Coffee team and retailers to drive improvement.
• Prepare and brief retailers on opening procedures and execution checklists.
• Provide on-site coaching on food prep, baking, and safety standards.
• Maintain regular communication and consolidate operational findings with the Food & Coffee team.

Skills

Retail operations

F&B operations

Data analysis

Communication

Job description

Food & Coffee Operations Consultant (Central)

SHOPPERPLUS SDN BHD

Duties & Responsibilities

• Conduct scheduled site visits to deli2go & Costa outlets
• Analyze sales performance against targets and generate comprehensive reports.
• Perform walk-throughs to ensure food safety, hygiene, housekeeping, planogram compliance, and SOP adherence.
• Conduct formal audits covering documentation (temperature logs, pest control, Halal certs), equipment maintenance, inventory, and staff product knowledge.
• Share findings with the Shell Food & Coffee team and retailers to drive improvement.
• Prepare and brief retailers on opening procedures and execution checklists.
• Provide on-site coaching on food preparation, baking, and regulatory safety standards.
• Maintain regular communication and consolidate operational findings with the Company’s Food & Coffee team.

Job Requirements

• Prior experience in retail, F&B operations, or F&B sales is a strong advantage
• Fresh graduates are welcome to apply
• Good understanding of F&B operations, food safety standards, and local regulatory requirements.
• Strong communication and interpersonal skills to manage relationships with retailers and stakeholders professionally.
• Fluency in written and spoken English and Bahasa Malaysia.
• Analytical thinker with a data-driven, problem-solving mindset.
• Detail-oriented, self-motivated, and result-driven
• Excellent time management and ability to work effectively as a team player.
• Possess own transport and willing to travel around the Klang Valley area.