F&B Operations Lead: Elevate Guest Experience

Hilton; Kedah; On-site; MYR 78,000 - 123,000; Full time

Job summary

Hilton in Kedah, Malaysia, invites an Assistant Food & Beverage Manager to lead our dining outlets and elevate guest experiences with warmth and precision.

You will oversee daily F&B operations, coach and mentor the team, and drive cost controls while ensuring compliance with health and safety standards.

Join a global hospitality leader and contribute to an award-winning workplace culture that values integrity, leadership, and teamwork.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 5-7 years in F&B operations, with supervisory or managerial experience preferred.
• Strong leadership, service excellence, and operational planning abilities.
• Familiarity with POS systems and inventory management tools.
• Fluent in English; effective in team coordination and guest interaction.
• Open to Malaysian and possess legal working rights in Malaysia.

Responsibilities

• Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
• Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses
• Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability
• Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Skills

Leadership

Service Excellence

Operational Planning

Education

Diploma or degree in Hospitality Management

Tools

POS systems

Inventory management tools

Job description

Hilton in Kedah, Malaysia, invites an Assistant Food & Beverage Manager to lead our dining outlets and elevate guest experiences with warmth and precision.

You will oversee daily F&B operations, coach and mentor the team, and drive cost controls while ensuring compliance with health and safety standards.

Join a global hospitality leader and contribute to an award-winning workplace culture that values integrity, leadership, and teamwork.