FRONT OFFICE SUPERVISOR

Care Luxury Hotels & Resorts; Pahang; On-site; AUD 23,000 - 35,000; Full time

Job summary

A luxury resort company in South Australia is seeking a Front Office Supervisor. The role involves processing guest check-ins, assisting with inquiries, and maintaining hotel policies. Candidates should have strong customer service skills and the ability to manage cash handling responsibilities. This position offers an opportunity to develop positive relationships in a dynamic hospitality environment while ensuring a high standard of guest service.

Qualifications

• Proficiency in guest check-in processes and customer service.
• Ability to communicate effectively with guests and team members.
• Knowledge of hotel policies and cash handling practices.

Responsibilities

• Process all guest check-ins and issue room keys.
• Address and report any issues to maintenance or housekeeping.
• Maintain confidentiality of guest information.
• Follow company policies; ensure uniform and professional appearances; maintain confidentiality of proprietary information.
• Refer guest comments and complaints to the appropriate supervisor.
• Stay up to date with information on activities and programs and other general information
• Assist guests with inquiries regarding local entertainment, restaurants or transportation.
• Keeps abreast of all modifications to accounting policies and procedures.
• Discuss all matters that need follow up with the next shift.
• Develop and maintain positive working relationships with others.
• Maintain and be guided by hotel policy.
• Administer and manage cash handling responsibilities.

Job description

Front Office Supervisor
Tunamaya Beach & Spa Resort - Tioman Island
31 December 2024

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Contacting housekeeping or maintenance when guest report a problem
• Ensure registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Service Assistant or the guests
• Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information
• Referring guest’s comments and complaints to the appropriate superior
• Responsible for keeping up to date with information on activities and programs and other general information
• Assist guests with any inquiries regarding local entertainment, restaurants or transportation
• Keeps abreast of all modifications to accounting policies and procedures
• To discuss all matters that needed to follow up with the next shift
• Develop and maintain positive working relationships with others
• Maintains and be guided of hotel policy
• Administer and manage cash handling responsibilities