Food & Beverage Operation Manager

SmartHire by SEEK; Kuala Lumpur; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Dynamic and supportive workenvironment

Job summary

Smart Legacy Sdn Bhd in Kuala Lumpur is seeking an experienced F&B Operations Manager to oversee the daily activities of a busy food court, ensuring smooth service and high standards. You will recruit and train a strong team, drive efficient workflows, and uphold food safety and regulatory compliance.

Lead and coach staff, manage tenant relationships, and implement continuous improvements to meet performance targets in a dynamic mall environment.

Qualifications

• Education background: Bachelor's degree or equivalent in Marketing or related fields.
• Work Experience: At least 3 years in a managerial role within the food and beverage industry.
• Language Proficiency: English, Bahasa Malaysia; Chinese advantageous for tenant/customer communication.
• Leadership: Strong leadership abilities to inspire and guide a diverse team.
• Analytical: Good problem solving and analytical skills to optimize operations and achieve targets.
• Communication: Excellent interpersonal and negotiation skills for effective tenant and staff management.
• Positive Attitude: Proactive and responsible approach to work.
• Food Safety Knowledge: Familiarity with food safety regulations and hygiene practices.
• Willingness to Work Shifts: Ability to work shifts to accommodate operation's needs.

Responsibilities

• Oversee day-to-day operations of the food court, ensuring smooth operations and meeting customer expectations.
• Implement best practices to enhance efficiency and elevate the customer experience.
• Attract, recruit, and train a talented team, providing guidance and coaching.
• Create a work environment that promotes teamwork, motivation, and exceptional service.
• Ensure compliance with health and safety regulations and address tenant concerns effectively.
• Handle customer complaints and disciplinary matters professionally.
• Review operations regularly and propose improvements to enhance performance.

Skills

Leadership

Analytical skills

Communication skills

Problem solving

Food safety knowledge

Willingness to work shifts

Positive attitude

Education

Bachelor's degree in Marketing or related field

Job description

Our clientSmart Legacy Sdn Bhdis seeking aF&B Operation Managerto join their team!What you'll be doing?

• Manage Operations:Oversee the day-to-day activities of the shopping mall's food court, ensuring smooth operations and meeting customer expectations.
• Optimize Workflow:Implement best practices to enhance efficiency, reduce wait times, and elevate the customer experience.
• Lead the Team:Attract, recruit, and train a talented team, providing guidance and coaching for consistent performance.
• Foster Positive Culture:Create a work environment that promotes teamwork, motivation, and exceptional service.
• Ensure Compliance:Adherence to health and safety regulations, and address any tenant concerns effectively.
• Resolve Issues:Handle customer complaints and disciplinary matters with professionalism and efficiency.
• Continuous Improvement:Review operations regularly and propose improvements to enhance overall performance.

Who are they looking for?

• Educational Background:Candidates with a Bachelor's Degree or equivalent in Marketing or related fields are encouraged to apply.
• Work Experience:At least 3 years of experience in a managerial role within the food and beverage industry is required.
• Language Proficiency:Proficiency in English, Bahasa Malaysia, and Chinese is advantageous for effective communication with tenants and customers.
• Leadership Skills:Strong leadership abilities to inspire and guide a diverse team.
• Analytical Skills:Good problem-solving and analytical skills to optimize operations and achieve targets.
• Communication Skills:Excellent interpersonal and negotiation skills for effective tenant and staff management.
• Positive Attitude:A proactive and responsible approach to work.
• Food Safety Knowledge:Familiarity with food safety regulations and hygiene practices.
• Willingness to Work Shifts:Ability to work shifts to accommodate the operation's needs.

Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

• Competitive salary
• Opportunities for career growth and development
• A dynamic and supportive work environment

We welcome candidates from all backgrounds to apply and be part of our vibrant team! All information received will be kept strictly confidential and will be used only for employment-related purposes. #SmartHire