Flight Catering Duty Manager - Operations Lead

Malaysia Aviation Group; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Malaysia Aviation Group seeks a Duty Manager to ensure smooth, safe, and on-time catering operations across all flights, including VIP and charter services. The role requires effective resource management and prompt resolution of issues.

Reporting to the Operations Manager, the Duty Manager will oversee cross-functional liaison, enforce food safety and hygiene standards, and drive operational excellence under pressure.

Qualifications

• Diploma or Degree in Hospitality, Catering Management, Food Service Management, or related field.
• Certificate in Food Safety & Hygiene (e.g., HACCP or equivalent).
• OSH awareness or supervisory certification is an advantage

Responsibilities

• Ensure smooth, efficient, and safe daily catering operations aligned with flight schedules.
• Maintain operational excellence in meal and non-meal preparation, dispatch, and on-time delivery for all flights and services, including VIP and charter services.
• Act as the key liaison between internal departments (Operations, Equipment, Quality Assurance, Commercial, and Customer Service) and customer airline.
• Uphold the highest standards of food quality, hygiene, and safety in compliance with company and aviation standards.
• Manage, lead, and optimize manpower allocation and resource utilization during each shift.
• Resolve operational issues promptly, ensuring no disruption to airline service levels.
• Optimize manpower deployment and resource utilization to minimize wastage and operational costs.
• Ensure timely flight dispatch to avoid penalties or delays that impact cost efficiency.
• Maintain strict control of equipment and inventory to reduce losses.
• Respond promptly and effectively to airline client feedback or complaints.

Education

Diploma or Degree in Hospitality, Catering Management, Food Service Management, or related field

Certificate in Food Safety & Hygiene

Job description

Malaysia Aviation Group seeks a Duty Manager to ensure smooth, safe, and on-time catering operations across all flights, including VIP and charter services. The role requires effective resource management and prompt resolution of issues.

Reporting to the Operations Manager, the Duty Manager will oversee cross-functional liaison, enforce food safety and hygiene standards, and drive operational excellence under pressure.