Catering Officer

Malaysia Aviation Group; Sepang; On-site; MYR 39,000 - 56,000; Full time

Job summary

Malaysia Aviation Group is seeking a Catering Officer to execute daily catering operations, ensure flight loading accuracy, and support flight dispatch in a fast-paced environment.

The role requires 1–3 years in airline catering or related hospitality operations, a hospitality/catering qualification, and a Basic Food Safety certificate. Shift work and weekends are expected, with strong teamwork and communication essential.

Qualifications

• Certificate in Hospitality, Catering Operations, or related field.
• SPM or equivalent with relevant experience.
• Basic Food Safety & Hygiene Certificate.
• 1-3 years' experience in airline catering, food production, or hospitality operations.
• Experience in food preparation, tray setup, dispatch operations, and basic quality/hygiene practices.
• Reliable, punctual, and responsible.
• Team-oriented with good communication skills.
• Detail-conscious and quality-driven.
• Willing to work shifts, weekends, and under pressure.

Responsibilities

• Carry out assigned tasks according to SOPs, flight schedules, and CCP requirements within the catering operational scope of works.
• Handle resources responsibly to avoid damage or loss of inventory.
• Ensure the accuracy of flight loading, tray setup, and menu specifications as per airline standards.
• Ensure meal trays, trolleys, and equipment are prepared neatly and in accordance with airline and menu specifications.
• Support last-minute changes or special meal requests promptly.
• Maintain high standards of cleanliness, hygiene, and product presentation.
• Ensure accurate and complete flight loading records.
• Support smooth flight dispatch and respond quickly to operational instructions.
• Report operational discrepancies, shortages, or delays immediately to the supervisor for corrective action.

Skills

Teamwork

Communication skills

Punctual

Detail-oriented

Education

Certificate in Hospitality, Catering Operations

SPM or equivalent

Job description

The role of Catering Officer, operations is responsible for executing and supporting daily catering operations, ensuring that all meals, equipment, and documentation are accurately prepared and dispatched on time in accordance with flight schedules. The role also involves conducting proper handover activities and effectively communicating accurate information to the cabin crew in charge of each flight. This involves assisting the Duty Supervisor and Duty Manager in ensuring compliance with all food safety, hygiene, airport safety, security, MAG, MAG CS and customer airlines' policies, safety standards, and operational guidelines.

Key responsibilities

Carry out assigned tasks according to SOPs, flight schedules, and CCP (Critical Control Point) requirements within the catering operational scope of works

Handle resources responsibly to avoid damage or loss of inventory

Ensure the accuracy of flight loading, tray setup, and menu specifications as per airline standards

Ensure meal trays, trolleys, and equipment are prepared neatly and in accordance with airline and menu specifications

Support last-minute changes or special meal requests promptly

Maintain high standards of cleanliness, hygiene, and product presentation

Ensure accurate and complete flight loading records

Support smooth flight dispatch and respond quickly to operational instructions

Report operational discrepancies, shortages, or delays immediately to the supervisor for corrective action

About you

Certificate in Hospitality, Catering Operations, or related field

SPM or equivalent with relevant experience

Basic Food Safety & Hygiene Certificate

Minimum 1-3 years' experience in airline catering, food production, or hospitality operations

Experience in food preparation, tray setup, dispatch operations, and basic quality/hygiene practices

Reliable, punctual, and responsible

Team-oriented with good communication skills

Detail-conscious and quality-driven

Willing to work shifts, weekends, and under pressure