Fleet Truck Service Advisor & Coordinator

AUTOLINK ENGINEERING SDN. BHD.; Butterworth; Vor Ort; MYR 42.000 - 78.000; Vollzeit

Zusammenfassung

AUTOLINK ENGINEERING SDN. BHD. is seeking a Truck Service Advisor to act as the primary contact for customers and the service center. You will manage service requests, coordinate with technicians, prepare quotations, and track repair progress to ensure timely, professional delivery of serviced trucks.

You will need strong communication skills, knowledge of commercial trucks and servicing procedures, and the ability to manage multiple repair jobs simultaneously in a busy workshop environment.

Qualifikationen

• Experience in customer-facing service roles, preferably in automotive or fleet maintenance.
• Ability to explain technical information to customers in clear terms.
• Strong communication and multitasking skills.
• Familiarity with service documentation and quotations.
• Knowledge of common truck systems and preventive maintenance.

Aufgaben

• Serve as main contact between customers and the service center.
• Record service requests, symptoms, and requirements accurately.
• Coordinate with technicians to plan repairs and monitor progress.
• Prepare quotations based on parts and labour.
• Ensure timely delivery of serviced vehicles to customers.
• Maintain accurate job cards and service records.
• Update customers on repair costs and completion times.
• Support fleet customers with proactive maintenance and follow-ups.

Kenntnisse

Customer service

Communication skills

Truck servicing knowledge

Workshop coordination

Problem solving

Ausbildung

SPM / Diploma in Automotive or related field

Tools

Workshop management system

Jobbeschreibung

AUTOLINK ENGINEERING SDN. BHD. is seeking a Truck Service Advisor to act as the primary contact for customers and the service center. You will manage service requests, coordinate with technicians, prepare quotations, and track repair progress to ensure timely, professional delivery of serviced trucks.

You will need strong communication skills, knowledge of commercial trucks and servicing procedures, and the ability to manage multiple repair jobs simultaneously in a busy workshop environment.