Fixed Network Tech Expert – L3 Support & Automation

Nokia; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible and hybrid working schemes

Life insurance

Well-being programs

Employee Growth Solutions

Job summary

A leading telecommunications provider in Kuala Lumpur is looking for a Fixed Network Technical Expertise Center Engineer responsible for delivering Level 3 support for FN BBN Access products. This role involves troubleshooting complex issues and collaborating with cross-functional teams to enhance customer satisfaction. Candidates should possess a Bachelor's degree in Telecommunications, 5+ years of experience, and proficiency in tools such as Spirent and Wireshark. The position offers a dynamic work environment with flexible and hybrid options.

Qualifications

• 5 to 9 years of experience troubleshooting FN Fiber products.
• Strong analytical and problem-solving skills.
• Experience working independently and in diverse, global teams.

Responsibilities

• Troubleshoot and debug complex field issues remotely.
• Create and manage high-quality Jira tickets.
• Develop and maintain knowledge base content.

Skills

Troubleshooting FN Fiber products

Proficiency in Linux

Networking protocols

Analytical skills

Structured technical documentation

Education

Bachelor's degree in Telecommunications or related field

Tools

Spirent Test Center

iPerf

Wireshark

Job description

A leading telecommunications provider in Kuala Lumpur is looking for a Fixed Network Technical Expertise Center Engineer responsible for delivering Level 3 support for FN BBN Access products. This role involves troubleshooting complex issues and collaborating with cross-functional teams to enhance customer satisfaction. Candidates should possess a Bachelor's degree in Telecommunications, 5+ years of experience, and proficiency in tools such as Spirent and Wireshark. The position offers a dynamic work environment with flexible and hybrid options.