Customer Support Consultant (Part Time)

Agensi Pekerjaan RecruitFirst Sdn Bhd; Shah Alam; On-site; MYR 33,000 - 56,000; Full time

Job summary

Agensi Pekerjaan RecruitFirst Sdn Bhd in Malaysia is seeking a Customer Support Officer to handle customer calls, emails and enquiries professionally and efficiently, delivering courteous service.

You will provide first-level technical and customer support, resolve or escalate issues promptly, identify recurring problems, educate customers on products and services, and help maintain high standards of service in a fast-paced shift-based environment.

Qualifications

• Strong customer service mindset with a focus on customer satisfaction.
• Friendly, energetic, and problem‑solving approach.
• Willing to work shifts in a fast-paced environment.

Responsibilities

• Handle customer calls, emails and enquiries professionally.
• Provide first-level technical and customer support, resolving or escalating issues promptly.
• Identify recurring customer issues and provide feedback to improve service quality.
• Educate customers on products and services to enhance their overall experience.

Skills

Customer service mindset

Friendly and energetic

Problem-solving

Willing to work shifts

Job description

Handle customer calls, emails, and enquiries professionally and efficiently.

Provide first-level technical and customer support, resolving or escalating issues promptly.

Identify recurring customer issues and provide feedback to improve service quality.

Educate customers on products and services to enhance their overall experience.

Requirements

Strong customer service mindset with a focus on customer satisfaction.

Friendly, energetic, and problem-solving approach.

Willing to work shifts and in a fast-paced environment.

RecruitFirst is a brand of SGX-listed HRnetGroup Limited. Since it's inception in 2013, RecruitFirst has continuously brought to the table fresh perspectives on recruitment and flexible staffing. With a mission in helping people find better jobs and companies find better people, we understand the needs of the talent acquisition market and pride ourselves in being at the forefront of fulfilling them. Together with our affiliates, we have operations in 15 cities across Asia Pacific - Singapore, Kuala Lumpur, Bangkok, Hong Kong, Shanghai, Beijing, Guangzhou, Taipei, Tokyo, Seoul, Suzhou, Jakarta, Shenzhen, Chengdu and Kaohsiung.

RecruitFirst is a brand of SGX-listed HRnetGroup Limited. Since it's inception in 2013, RecruitFirst has continuously brought to the table fresh perspectives on recruitment and flexible staffing. With a mission in helping people find better jobs and companies find better people, we understand the needs of the talent acquisition market and pride ourselves in being at the forefront of fulfilling them. Together with our affiliates, we have operations in 15 cities across Asia Pacific - Singapore, Kuala Lumpur, Bangkok, Hong Kong, Shanghai, Beijing, Guangzhou, Taipei, Tokyo, Seoul, Suzhou, Jakarta, Shenzhen, Chengdu and Kaohsiung.

Registration No. 201801036980 (1299010-U)

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What can I earn as a Customer Support Officer