Fintech Operations & CS Specialist (On-site, 24/5)

Fuku by Momofuku; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

KL Eco City office location

Shift allowance

On-site role

Job summary

Hytech is seeking an Operations Customer Service Specialist in Kuala Lumpur to ensure smooth daily operations and deliver exceptional client service. The role involves on-site work in KL Eco City, with 24/5 shift rotations and competitive shift allowances.

Key responsibilities include reconciling books, handling customer inquiries via chat and email, processing deposits/withdrawals, and performing KYC verifications to uphold compliance standards.

Qualifications

• Experience in customer service or operations in fintech or financial services.
• Knowledge of KYC/compliance is a plus.
• Willingness to work on a 24/5 on-site shift in Kuala Lumpur, Malaysia.

Responsibilities

• Daily reconciliation of the company’s books against external party positions and monitoring risk exposure.
• Provide timely customer support via live chat and email.
• Handle client inquiries on accounts, products, and platforms.
• Process deposits, withdrawals, and maintain accurate records.
• Perform KYC verification and ensure compliance standards.
• Resolve customer issues and support operational documentation.

Skills

English & Mandarin

Customer service experience

Multitasking

Job description

Hytech is seeking an Operations Customer Service Specialist in Kuala Lumpur to ensure smooth daily operations and deliver exceptional client service. The role involves on-site work in KL Eco City, with 24/5 shift rotations and competitive shift allowances.

Key responsibilities include reconciling books, handling customer inquiries via chat and email, processing deposits/withdrawals, and performing KYC verifications to uphold compliance standards.