Operations Customer Service Specialist

Fuku; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

KL Eco City office location

Shift allowance

On-site role

Job summary

Hytech is seeking an Operations Customer Service Specialist in Kuala Lumpur to ensure smooth daily operations and deliver exceptional client service. The role involves on-site work in KL Eco City, with 24/5 shift rotations and competitive shift allowances.

Key responsibilities include reconciling books, handling customer inquiries via chat and email, processing deposits/withdrawals, and performing KYC verifications to uphold compliance standards.

Qualifications

• Experience in customer service or operations in fintech or financial services.
• Knowledge of KYC/compliance is a plus.
• Willingness to work on a 24/5 on-site shift in Kuala Lumpur, Malaysia.

Responsibilities

• Daily reconciliation of the company’s books against external party positions and monitoring risk exposure.
• Provide timely customer support via live chat and email.
• Handle client inquiries on accounts, products, and platforms.
• Process deposits, withdrawals, and maintain accurate records.
• Perform KYC verification and ensure compliance standards.
• Resolve customer issues and support operational documentation.

Skills

English & Mandarin

Customer service experience

Multitasking

Job description

About Hytech: Hytech is a leading management consulting firm headquartered in Australia and Singapore. The company specializes in digital transformation for fintech and financial services organizations. Hytech delivers end-to-end consulting services and robust middle- and back-office solutions to help clients optimize operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

About the Role

We are seeking a dedicated and detail-oriented Operations Customer Service Specialist to join our team. In this role, you will be at the heart of our client experience, ensuring smooth daily operations while delivering exceptional service and support.

Key Responsibilities

• Responsible for daily reconciliation of the company’s books against external party positions, while monitoring and managing risk exposure to ensure accuracy and control.
• Provide timely customer support via live chat and email.
• Handle client inquiries on accounts, products, and platforms.
• Process deposits, withdrawals, and maintain accurate records.
• Perform KYC verification and ensure compliance standards.
• Resolve customer issues and support operational documentation.

What We’re Looking For

• Strong communication skills in English and Mandarin, with the ability to handle customer interactions professionally.
• Proven experience in customer service or operations.
• Experience in the fintech industry.
• Ability to multitask in a fast-paced environment, with basic knowledge of financial operations or KYC as an advantage.
• Open to working on a 24/5 shift and fully on site.

Working Location

KL Eco City (accessible via LRT Abdullah Hukum).

Working Hours

• 24x7 on-site shift rotation with competitive shift allowance (5 days of work per week).