Specialist, Technical Support

TNG Digital; Kuala Lumpur; On-site; MYR 66,960 - 111,600; Full time

Benefits offered by this job

Medical coverage, with option to incl.

Extra leave for family and caregiving

Monthly lifestyle allowance via TNG eW

Long-term rewards for contributions

Mobile and broadband reimbursement

Discounts and wellness perks

Job summary

TNG Digital, part of TNG Digital Group, builds the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life.

Millions rely on us daily to pay, manage money, and access financial services. You will join a team that questions how things are done, moves quickly, and tests new ideas to solve real problems at scale.

Qualifications

• Degree in Computer Science or related field or equivalent experience.
• Experience tracing and resolving issues using logging, DB queries, and other support tools.
• Excellent analytical and problem-solving skills.
• Persistence to root-cause and resolve complex issues.
• Strong written and verbal English; Mandarin helpful.
• Ability to operate in high-pressure environments with multiple priorities.
• Willing to travel occasionally in a fast-paced, growing business.
• Mobile and Java knowledge will be an advantage.

Responsibilities

• Manage cases from Zendesk escalated to Technical Support related to Merchant.
• Handle all Merchant requests via Lark, Whatsapp and Zendesk Tickets.
• Setup log monitoring and investigate when alarms are triggered.
• Gather problem logs or DB logs and escalate to the right teams.
• Gather data from logs or DB for reporting or statistics.
• Work closely with SRE and QA teams.

Skills

Analytical skills

Problem solving

English communication

Mandarin advantage

High-pressure work

Multitasking

Java knowledge

Education

Degree in Computer Science or related field

Job description

At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life.

Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler.

Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.

What You’ll Do:

• Manage cases from Zendesk that escalated to Technical Support related to Merchant.
• Handle all the request or query from Merchant via Lark, Whatsapp and Zendesk Tickets
• Setup log monitoring and investigate when alarm is triggered.
• Gather problem logs or DB logs then escalating to the right team/individuals.
• Gather data from logs or DB for reporting or statistic analytic.
• Working closely with Site Reliability Engineer (“SRE”) and Quality Assurance (“QA”) team.

Role Requirements:

• Degree in Computer Science or closely related Engineering field, or equivalent work experience.
• Experience of tracing and resolving issues using logging, DB query and other support tools
• Excellent analytical and problem-solving skills.
• Persistence and determination to fully root-cause and resolve complex issues.
• Strong written and verbal English communications skills. Understanding Mandarin will have advantage.
• In addition, you will need a proven ability to operate in extreme high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
• Must be willing to work in a fast paced and growing business and global environment where some travel maybe required.
• Mobile and Java developer knowledge will have advantage.

What You Get

Work your way

• Medical coverage, with option to include dependants
• Extra leave for family and caregiving needs

Rewards that grow with you

• Monthly lifestyle allowance via TNG eWallet
• Long‑term rewards for your contributions

Everyday support

• Mobile and broadband reimbursement
• Discounts and wellness perks

What it’s like to work here

We care about people who take ownership, speak up, and want to make things better. Titles matter less than impact. Good ideas can come from anyone.

You will be working with people who are curious, practical, and not afraid to challenge each other in a good way.

Note: Only shortlisted candidates will be contacted.