Corporate IT Associate

Fusang; Kuala Lumpur; Sur place; MYR 48 000 - 72 000; Plein temps

Résumé du poste

Fusang, Asia’s first fully-regulated digital securities exchange, seeks a Corporate IT Manager to lead day-to-day IT operations, infrastructure management, and a global support team. You will oversee helpdesk, endpoint security, and mentor junior staff to ensure peak performance across regulated fintech offices.

Join a fast-paced, compliant environment and drive automation, vendor management, and security governance while supporting multiple offices, including Singapore in this role.

Qualifications

• Must have a Diploma in IT, Computer Science, or related field (or currently pursuing).
• 0–2 years IT support experience (internship counts).
• Fluent English (written and verbal).
• Basic knowledge of Windows, macOS, and common office applications.
• Familiarity with Jira ITSM preferred.
• Strong troubleshooting and problem-solving mindset.
• Willingness to learn and take initiative.

Responsabilités

• Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues.
• Assist with IT onboarding/offboarding processes (account setup, equipment provisioning).
• Manage helpdesk tickets via Jira ITSM, ensuring timely responses and SLA compliance.
• Support endpoint management, software installations, and system updates.
• Maintain IT asset inventory and assist with vendor procurement processes.
• Document technical procedures and update knowledge base articles.
• Assist with basic network troubleshooting and user access management.
• Provide hands-on support for day-to-day IT operations at the Singapore office.

Connaissances

Troubleshooting

English fluency

Initiative

Customer support

On-site IT support

Formation

Diploma in IT or Computer Science

Outils

Jira ITSM

Apple Business Manager

Claude Code

Cursor

GitHub Copilot

Microsoft Intune

Google Workspace

Description du poste

About Fusang

Fusang is Asia’s first fully-regulated digital securities exchange, pioneering the convergence of traditional finance and blockchain technology.

Licensed by the Labuan Financial Services Authority, we created the world’s first institutional tokenised sukuk—recognised with the IFN Most Innovative Deal 2023 award. With over USD 410 million in tokenised instruments issued, we’re proving that regulated digital securities are the future of capital markets.

Our mission is to build the digital superhighway for traditional finance, making investment opportunities more accessible globally. Backed by 40 years of wealth management expertise through our relationship with Portcullis Group, we combine startup innovation with institutional credibility.

We’re looking for exceptional people who want to shape the future of finance.

Role Overview:

Fusang is seeking an experienced and strategic Corporate IT Manager to lead our day-to-day corporate IT operations, infrastructure management, and technical support team. In this role, you will oversee end-to-end helpdesk services, govern endpoint security and access controls, and mentor Corporate IT Assistant(s) to maintain peak operational standards. Combining hands-on technical expertise with team leadership, you will ensure our global offices operate seamlessly while driving automation, vendor management, and strict compliance in a fast-paced, regulated fintech environment.

Key Responsibilities:

• Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues
• Assist with IT onboarding/offboarding processes (account setup, equipment provisioning)
• Manage helpdesk tickets via Jira ITSM, ensuring timely responses and SLA compliance
• Support endpoint management, software installations, and system updates
• Maintain IT asset inventory and assist with vendor procurement processes
• Document technical procedures and update knowledge base articles
• Assist with basic network troubleshooting and user access management
• Provide hands-on support for day-to-day IT operations at the Singapore office

Required Qualifications:

Must Have:

• Diploma in IT, Computer Science, or related field (or currently pursuing)
• 0-2 years IT support experience (internship experience counts)
• Basic knowledge of Windows, macOS, and common office applications
• Strong Apple/macOS troubleshooting skills (hardware diagnostics, macOS recovery, Apple Business Manager, MDM enrolment)
• Familiarity with IT ticketing systems (Jira ITSM preferred)
• Strong troubleshooting and problem-solving mindset
• Fluent English (written and verbal)
• AI-Assisted Tools: Familiarity with Claude Code, Cursor, or GitHub Copilot
• Willingness to learn and take initiative

Nice to Have:

• Experience with MDM platforms (Microsoft Intune, Google Workspace MDM)
• Experience with Google Workspace administration
• Experience with GPO and Domain Controller
• Experience with remote management tools (NinjaOne or similar)
• Experience with any scripting language
• Basic understanding of networking (TCP/IP, DNS, DHCP)
• Network engineering background (routing, switching, VLANs, firewall management, UniFi)
• Exposure to vendor procurement processes