Operations Associate (Senior/Junior)

Fintonia Group; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Job summary

Fintonia Group in Kuala Lumpur is seeking an experienced Operations Associate to join a fast-paced fintech team. You will oversee onboarding of counterparties and banks, manage relationships, and lead cross-functional operations initiatives to improve efficiency and service quality.

This hands-on role requires 3–5 years in market operations or fund admin, strong English, and the ability to work independently as part of a small expert team shaping our digital asset platform.

Qualifications

• 3–5 years experience in market operations, fund investment ops, or middle office roles with a fund manager or wealth manager.
• Experience with onboarding corporate entities or financial institutions for investment accounts is beneficial.
• Strong written and verbal communication in English; Mandarin is a plus.

Responsibilities

• Onboarding: oversee onboarding for counterparties and banks; ensure compliant integration.
• Relationship management: primary contact for counterparties and banks; monitor performance and align with goals.
• Operations projects: lead PM initiatives, system implementations, process re-engineering; monitor and improve processes.
• Cross-functional collaboration: work with investments, client solutions, finance; liaise with external partners.

Skills

Market operations

Trade support

Middle office

Product settlement

Fund admin

Position reconciliation

Cash reconciliation

P&L valuation

English proficiency

Mandarin (bonus)

Education

Finance degree

Business degree

Economics degree

Tools

Microsoft Office

Excel

Job description

Fintonia Group is building a tech-enabled digital assets financial services platform, with offices in Singapore and Kuala Lumpur, combining a strong background in traditional finance with disruptive technology.

You will be joining a fun and fast-paced environment and will be working with a small team of seasoned industry professionals with experience working at top tier global investment banks and industry leaders.

The Role:

We are looking for a driven and experienced Operations Associate to join our team based in Kuala Lumpur. This is a hands‑on role that will suit someone keen to be in an entrepreneurial environment, be part of the rapidly growing digital asset market, and make a significant impact. This role will give you the opportunity to directly contribute to building a business and becoming a leader in a fast‑growing asset class.

Key Responsibilities:

Onboarding:

• Oversee the onboarding process for new counterparties and banks, ensuring a smooth and compliant integration into our system.
• Coordinate with legal and compliance teams to ensure all documentation and due diligence requirements are met.
• Develop and maintain onboarding materials and procedural documents.
• Maintain accurate and up-to-date records of all counterparties and banks interactions and transactions.
• Ensure timely follow‑ups and renewals of contracts, agreements, and any other necessary documentation.
• Provide regular reports to senior management on channel activities and performance metrics.

Relationship Management:

• Serve as the primary point of contact for all counterparties and banks related inquiries and issues.
• Regularly review and assess counterparties and banks performance, ensuring alignment with our business goals and standards.
• Facilitate communications and negotiations between counterparties and banks and internal teams.

Operations Projects and Initiatives:

• Project Management leadership and support for various business initiatives - including new systems implementation, process re‑engineering, new product or business capability development.
• Monitor and analyze the effectiveness of existing operational processes, identifying areas for improvement, and designing and implementing changes to processes.
• Implement and oversee new operational strategies to enhance efficiency and service quality.
• Coordinate with various departments to ensure operational coherence and streamlined workflows.

Cross‑Functional Collaboration:

• Work closely with other departments (eg. investments, client solutions, finance) to ensure a cohesive approach to channel management.
• Act as a liaison between the company and external partners to resolve issues and align on objectives.

Requirements:

• At least 3-5 years experience in 1) market operations or fund investment operations performing trade support, or middle office or product settlement operations roles with a fund manager, financial markets institution or wealth manager or 2) fund admin experience working on position / cash reconciliation or P&L / valuation experience directly supporting a fund manager or hedge fund.
• Direct experience interacting with trading counterparties pre‑confirmations or trade investigations for financial markets products - e.g. equities, derivatives, fixed income, foreign exchange.
• Experience with onboarding corporate entities or other financial institutions for investment account opening highly beneficial.
• Comfortable to work in a fast‑paced fintech environment. This includes flexibility and responsiveness to adapt to changing priorities and tasks while maintaining high productivity levels.
• Degree in Finance, Business, Economics or related field.
• Strong written and verbal communication skills in English.
• Proficient in Microsoft Office Suite and capable of using a wide range of technology tools and software.
• Strong organisational skills and attention to detail.
• Ability to multi‑task, work independently but collaboratively as a team player.
• Knowledge and experience in digital assets would be a plus.
• Fluency in Mandarin will be well regarded.