FINPRO Account Lead - Senior Client Services

Marsh Insurance Brokers (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 230,000; Full time

Job summary

Marsh Insurance Brokers (Malaysia) Sdn Bhd in Kuala Lumpur is seeking a seasoned client services professional to join the FINPRO Team. You will be the primary contact for complex client accounts, manage communications, and help position coverage for financial institutions, directors & officers, and related risks.

The role requires strong organizational skills, sound judgment, and the ability to handle multiple priorities while supporting client satisfaction, retention, and business growth.

Qualifications

• Bachelor’s degree or equivalent experience is preferred.
• At least 8 years of experience in client service, account management, operations, or related field.
• Finance, corporate finance and law firm background is preferred.
• Familiarity with insurance, consulting, brokerage, or professional services environments.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong analytical skills and attention to detail.
• Ability to build relationships with internal and external stakeholders.
• Professional judgment, problem-solving capability, and a client-focused mindset.
• Proficiency in Microsoft Office applications and related business tools.
• Experience supporting complex client accounts.
• Ability to work independently while collaborating effectively with senior colleagues.
• Commercial awareness and interest in client retention and business development.

Responsibilities

• Serve as the first point of contact for day-to-day communication with client accounts, including complex accounts.
• Follow up on correspondences and manage ongoing client communications in a timely and professional manner.
• Develop and communicate understanding of client businesses via client research, industry research, benchmarking studies, and risk maps.
• Support colleagues in managing day-to-day aspects of designated accounts.
• Liaise between internal senior professionals and business accounts to ensure smooth communication and service delivery.
• Represent the business professionally to support client satisfaction, compliance and operational efficiency.
• Manage account concerns or issues and resolve routine and complex problems promptly.
• Apply sound judgment to determine when to elevate issues to senior colleagues.
• Collect insights on relationship satisfaction and report findings with context and recommendations.
• Build and maintain professional relationships with client counterparts.
• Complete billing and other transactional work as required.
• Generate and coordinate calendars, timelines, and other operational materials for account delivery.
• Maintain fluency in service offerings and market trends to enhance work quality and sales capability.

Skills

Client communication

Account management

Time management

Analytical skills

Stakeholder relationship

Problem solving

MS Office

Independent work

Commercial awareness

Education

Bachelor’s degree or equivalent

Job description

Marsh Insurance Brokers (Malaysia) Sdn Bhd in Kuala Lumpur is seeking a seasoned client services professional to join the FINPRO Team. You will be the primary contact for complex client accounts, manage communications, and help position coverage for financial institutions, directors & officers, and related risks.

The role requires strong organizational skills, sound judgment, and the ability to handle multiple priorities while supporting client satisfaction, retention, and business growth.