Finance Onboarding

activpayroll; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

activpayroll Ltd. in Kuala Lumpur, Malaysia, seeks a Finance Onboarding Administrator to support client onboarding, contract admin, billing setup, and broader finance operations.

You will maintain client and billing data, coordinate service setups, and collaborate with teams to ensure timely, accurate processes. This entry-level role offers a clear development path within the Finance Onboarding function.

Qualifications

• Experience in a customer-facing or stakeholder support role, ideally within a finance or billing environment.
• Be highly organised, with excellent attention to detail and the ability to manage multiple queries simultaneously.
• Communicate clearly and professionally, with strong interpersonal skills and a collaborative approach.
• Be proactive in identifying issues and driving them to resolution, with a focus on service excellence.
• Be comfortable working in a fast-paced, deadline-driven environment.
• Have a working knowledge of billing systems (e.g., NetSuite) or be willing to learn.

Responsibilities

• Support client onboarding, contract administration, billing setup, and finance operations activities.
• Maintain client and billing information across relevant systems for accuracy and compliance.
• Assist with the preparation and validation of billing data to support invoicing and revenue recognition.
• Coordinate onboarding activities and update client information within agreed timelines.
• Liaise with internal stakeholders to resolve queries and provide timely updates.
• Collaborate with cross-functional teams to ensure finance processes run smoothly.
• Support month-end activities with data validation, reconciliations, and reporting prep.
• Identify opportunities to improve data quality and process efficiency.

Skills

Customer-facing

Attention to detail

Communication

Multitasking

Proactivity

Tools

NetSuite

Job description

Finance Onboarding

Department: Finance

Employment Type: Permanent

Location: Kuala Lumpur, Malaysia

Reporting To: Billing Manager

Description

As a Finance Onboarding Administrator, you will play a key role in supporting client onboarding, contract administration, billing setup, and finance operations activities. Working closely with internal teams, you will be responsible for maintaining accurate client and billing information, supporting the setup of new services, and ensuring finance-related processes are completed accurately and within agreed timelines. This role provides an excellent opportunity to gain exposure to multiple finance processes while developing the knowledge and skills required for future career progression within the Finance Onboarding function.

On a typical day, you’ll be…

• Client and Service Setup – Support the setup and maintenance of new and existing client accounts, ensuring all required information is accurately recorded within company systems and aligned with business requirements.
• Data Management and System Maintenance – Maintain and update client, contract, and billing information across relevant systems to ensure data accuracy, completeness, and compliance with company processes.
• Billing Administration Support – Assist with the preparation and validation of billing-related information, ensuring all required documentation and data are available to support accurate invoicing and revenue recognition activities.
• Client Onboarding Support – Support the onboarding of new clients by coordinating required documentation, updating client information, and ensuring all onboarding activities are completed within agreed service timelines.
• Query Resolution and Stakeholder Support – Act as a key contact for operational queries from internal stakeholders, providing timely updates, investigating issues, and supporting resolution while maintaining a high level of customer service.
• Process Coordination – Work collaboratively with cross-functional teams to support finance and operational processes, ensuring tasks are completed accurately and deadlines are met.
• Month-End Support – Assist with activities required to support month-end financial processes, including data validation, reconciliations, reporting preparation, and other administrative tasks as required.
• Continuous Improvement – Identify opportunities to improve processes, data quality, and operational efficiency, while contributing to the development of best practices within the Finance Onboarding function.
• Business Continuity and Team Support – Provide support to team members during periods of high workload or absence and assist in ensuring key operational activities continue without disruption.
• Learning and Development – Build a strong understanding of Finance Onboarding processes, systems, and controls through ongoing training and practical experience. The role offers exposure to a broad range of finance and onboarding activities, providing a clear development pathway into more senior positions within the team.
• This role is designed as an entry-level position within the Finance Onboarding function and is ideal for individuals looking to develop a career in finance operations, client onboarding, billing administration, and process management.

What attributes make someone brilliant in this role…

• Have experience in a customer-facing or stakeholder support role, ideally within a finance or billing environment.
• Be highly organised, with excellent attention to detail and the ability to manage multiple queries simultaneously.
• Communicate clearly and professionally, with strong interpersonal skills and a collaborative approach.
• Be proactive in identifying issues and driving them to resolution, with a focus on service excellence.
• Be comfortable working in a fast-paced, deadline-driven environment.
• Have a working knowledge of billing systems (e.g., NetSuite) or be willing to learn.
• Demonstrate integrity and a commitment to delivering high-quality support.