Finance Executive — Credit Control & Customer Operations

Incompleteness Theorem Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 96,000; Full time

Job summary

WORQ is a flexible-office and community company in Malaysia seeking a Finance Executive to own the end-to-end order-to-cash cycle, including contract and billing administration, and to be the finance point of contact for billing queries.

You will manage receivables across outlets, drive collections, assess terms, and report aging. The role involves reconciliation, invoicing accuracy, and collaboration with Leasing, Finance and Outlet Operations.

Qualifications

• At least 2 years in accounts receivable, credit control or billing operations.
• Direct, hands-on experience in managing customer payments.
• Strong administrative discipline: accurate documentation and records.
• Comfortable having direct conversations with customers.
• Proficiency in Excel/Google Sheets for high-volume reconciliation.
• Experience in multi-location or high-volume business and understanding invoicing.
• Familiarity with AI tools applied to finance tasks is an advantage.
• Contract administration or lease documentation experience is an advantage.
• Familiarity with MyInvois and SST is an advantage.

Responsibilities

• Own WORQ's receivables position across outlets—aging, targets, escalation.
• Run the collections cycle: statements, reminders, follow-ups, payment arrangements.
• Apply a clear escalation path from first reminder to recovery.
• Assess credit risk on new corporate customers and terms.
• Report monthly on aging and collections with commentary.
• Own receipt processing across bank transfers, cards and gateways.
• Match receipts to invoices and clear unapplied items.
• Manage refunds, credit notes and billing adjustments.
• Ensure invoicing runs correctly and on time across outlets.
• Reconcile AR sub-ledger and support month-end close.
• Prepare, check and issue customer contracts, renewals, addendums.
• Maintain contract register and reflect in billing.
• Catch discrepancies between contracted and billed amounts.
• Coordinate handoffs between Leasing, Finance and Outlet Operations.
• Administer customer deposits through to refund on exit.
• Be the finance point of contact for billing queries and disputes.
• Collaborate with outlet teams to resolve issues at source.
• Supervise the Finance Intern's work.
• Support e-invoice submission (LHDN MyInvois).
• Document and improve the processes you own; refine SOPs.
• Support company community initiatives and ad hoc tasks.

Skills

Credit control

Collections

Customer communication

Administrative discipline

Problem solving

Tools

Excel/Sheets

MyInvois

LHDN SST understanding

Job description

Finance Executive — Credit Control & Customer Operations

Basic Salary + Fixed Allowance + KPI Incentive

We're a growing Malaysian company with a strong community culture, and finance here sits close to the business rather than off to one side. You'll know our members, work with our outlet teams, and have a visible hand in how well the company runs.

This is the full order-to-cash cycle, end to end — plus the contract and billing administration that sits behind it. You'll be the person who knows exactly our customer activity and how to manage it professionally.

Credit control and collections

• Own WORQ's receivables position across all outlets — aging, targets, escalation
• Run the collections cycle: statements, reminders, follow-ups, payment arrangements
• Apply a clear escalation path consistently, from first reminder through to suspension and recovery
• Assess credit risk on new corporate customers and recommend terms and deposits
• Report monthly on aging and collections, with commentary on what's moving and what's at risk

Receipts and order-to-cash

• Own receipt processing and application across bank transfers, cards and payment gateways
• Match receipts to invoices accurately and keep unapplied items cleared
• Manage refunds, credit notes and billing adjustments by understanding the accounting implications
• Make sure invoicing runs correctly and on time across every outlet
• Reconcile the AR sub-ledger and support month-end close on all customer accounts

Contract and billing administration

• Prepare, check and issue customer contracts, renewals, addendums and terminations
• Maintain the contract register and make sure every contract is correctly reflected in billing — dates, rates, deposits, renewal triggers
• Catch discrepancies between what's contracted and what's billed before the customer does
• Coordinate handoffs between Leasing, Finance and Outlet Operations for sign-ups, moves, upgrades and exits
• Administer customer deposits through to refund on exit

Customer finance operations

• Be the finance point of contact for billing queries, disputes and payment arrangements
• Work with outlet teams to resolve billing issues at source and stop them recurring
• Supervise and review the Finance Intern's work
• Support e-invoice submission (LHDN MyInvois) on the customer billing side
• Document and improve the processes you own
• Own, document and refine the standard operating procedures for the cycle you run

Support company community initiatives such as business networking events and member engagement activities.

Other ad hoc tasks as and when assigned by superior.

Requirements

• At least 2 years in accounts receivable, credit control or billing operations
• Direct, hands-on experience in managing customer payments.
• Strong administrative discipline: accurate documentation, complete records, follow-through you don't need reminding about
• Comfortable having direct conversations with customers.
• Solid Excel or Google Sheets, including reconciling high transaction volumes.
• Experience in a multi-location or high-volume business — retail, F&B, property, services or subscription.
• Familiarity with AI tools and how to apply them to real finance work — analysing data, drafting correspondence, cleaning and reconciling records, automating repetitive tasks is an advantage.
• Contract administration or lease documentation experience is an advantage.
• Familiarity with LHDN e-invoicing (MyInvois) and SST is an advantage.

Who are we and why should you work here?

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.