Credit Control & Billing Lead — AR Ops

Incompleteness Theorem Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 96,000; Full time

Job summary

WORQ is a flexible-office and community company in Malaysia seeking a Finance Executive to own the end-to-end order-to-cash cycle, including contract and billing administration, and to be the finance point of contact for billing queries.

You will manage receivables across outlets, drive collections, assess terms, and report aging. The role involves reconciliation, invoicing accuracy, and collaboration with Leasing, Finance and Outlet Operations.

Qualifications

• At least 2 years in accounts receivable, credit control or billing operations.
• Direct, hands-on experience in managing customer payments.
• Strong administrative discipline: accurate documentation and records.
• Comfortable having direct conversations with customers.
• Proficiency in Excel/Google Sheets for high-volume reconciliation.
• Experience in multi-location or high-volume business and understanding invoicing.
• Familiarity with AI tools applied to finance tasks is an advantage.
• Contract administration or lease documentation experience is an advantage.
• Familiarity with MyInvois and SST is an advantage.

Responsibilities

• Own WORQ's receivables position across outlets—aging, targets, escalation.
• Run the collections cycle: statements, reminders, follow-ups, payment arrangements.
• Apply a clear escalation path from first reminder to recovery.
• Assess credit risk on new corporate customers and terms.
• Report monthly on aging and collections with commentary.
• Own receipt processing across bank transfers, cards and gateways.
• Match receipts to invoices and clear unapplied items.
• Manage refunds, credit notes and billing adjustments.
• Ensure invoicing runs correctly and on time across outlets.
• Reconcile AR sub-ledger and support month-end close.
• Prepare, check and issue customer contracts, renewals, addendums.
• Maintain contract register and reflect in billing.
• Catch discrepancies between contracted and billed amounts.
• Coordinate handoffs between Leasing, Finance and Outlet Operations.
• Administer customer deposits through to refund on exit.
• Be the finance point of contact for billing queries and disputes.
• Collaborate with outlet teams to resolve issues at source.
• Supervise the Finance Intern's work.
• Support e-invoice submission (LHDN MyInvois).
• Document and improve the processes you own; refine SOPs.
• Support company community initiatives and ad hoc tasks.

Skills

Credit control

Collections

Customer communication

Administrative discipline

Problem solving

Tools

Excel/Sheets

MyInvois

LHDN SST understanding

Job description

WORQ is a flexible-office and community company in Malaysia seeking a Finance Executive to own the end-to-end order-to-cash cycle, including contract and billing administration, and to be the finance point of contact for billing queries.

You will manage receivables across outlets, drive collections, assess terms, and report aging. The role involves reconciliation, invoicing accuracy, and collaboration with Leasing, Finance and Outlet Operations.